Sophos Central Firewall: Cannot skip transaction

RE: Sophos Central Firewall: Cannot skip transaction

Ben@Network — Wed, 03 Feb 2021 13:08:38 GMT

I found my user issue: The password has more then 50 characters. When I use a password with 50 characters I'm able to push it to the firewalls.

RE: Sophos Central Firewall: Cannot skip transaction

FormerMember — Wed, 03 Feb 2021 13:01:09 GMT

Hi Ben@Network,

Could you please create a user with a complex password? I tried to replicate your issue by creating a user with a simple password, and the user object failed.

Try to create a user password with the complexity as per the screenshot below, and let me know if that works for you.

Reference screenshot:

Thanks,

RE: Sophos Central Firewall: Cannot skip transaction

Ben@Network — Wed, 03 Feb 2021 12:41:24 GMT

When I click on "Skip" I receive this error in Edge (Windows 10). When I load Sophos Central with Safari on my iPad I'm able to skip the failed tasks.

RE: Sophos Central Firewall: Cannot skip transaction

Ben@Network — Wed, 03 Feb 2021 09:21:18 GMT

Hello Harsh,

I changed a user account and I saw that the password is not accepted. I changed the password in Central and the 2nd Task stuck in the queue because I can't delete the failed task.

{
  "response": {
    "statusmessage": "Failed because of Invalid Parameters",
    "Event": "UPDATE",
    "Entity": "user",
    "invalidparams": [
      "passwd"
    ],
    "status": "501"
  },
  "msg_ids": "User details could not updated"
}

Thanks,

Ben

RE: Sophos Central Firewall: Cannot skip transaction

FormerMember — Tue, 02 Feb 2021 17:12:08 GMT

Hi Ben@Network,

Thank you for reaching out to the Community.

I tried to replicate the issue, but it’s working for me. I can configure user objects from the Central Firewall Management and push them to the firewall group.

I have two XG firewall running with v18 MR4. What is the firmware version on your firewalls?

Can you click the fAILED message and then click Show More and provide the error detail?

Thanks,