This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG Web Interface - Internal Server Error

Getting a blank screen with "Internal Server Error" while using the web interface. Only solution is to restart tomcat from CLI.

It looks like this issue has been brought up many times before. I still have this happen way too often. Multiple firewalls, different models all on v18 MR3 or mostly MR4 now. Just had it happen again on an XG210 while doing packet capture.

I read there was a fix for the v17.5 version at some point!? Is Sophos Support aware of this bug in v18?



This thread was automatically locked due to age.
Parents
  • Hello Bjoern,

    Thank you for contacting the Sophos Community!

    There’s a known issue investigated and fixed on 18.0 MR5 under NC-64984 this relates to the issue happening when refreshing a packet capture or enabling packet capture.

     If you haven't I would recommend you to open a case with Support to have this issue logged and share the Case ID.

    If you are able to reproduce the issue, try putting CSC in debug mode 

    # csc custom debug

    To turn off debugging run the same command

    And provide the output of the csc.log and tomcat.log and df -h

    Regards,


     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • And what is the expected release date of MR5? We are suffering from this issue almost non stop while working on migrations. 

    Support told us it could be a few months...?!!

Reply Children