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XG firewall with v18.0.4-MR4 white page on Sophos Central

John McArthur1

In my Central account I have 5 firewalls.  The two I have upgraded to MR4 will present an all white page when trying to manage the firewalls.  They previously connected fine. 

One of the other firewalls is on V18.0.3-MR3 and works normally.

Locally I can manage both firewalls.

Any assistance would be appreciated.  



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  • 0

    Hi John,

    when you login into Central are you offered a window to select the firewalls and does it show all your managed firewalls?

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0

    Hi John,

    There is one issue found in v18.0.4-MR4 that if login disclaimer is enabled on the XG Firewall, we can't access it through Sophos Central. 

    Workaround: Disable login disclaimer in the XG Firewall and verify.

  • 0 in reply to rfcat_vk

    Hi Ian,

    Yes I can see all the managed firewalls and everything looks normal.  When I try to manage one a page is opened and is blank (all white).  In the same Central account a firewall on 18.0.3-MR3 and one on 17.5.10 MR-10 both work normally.  Both 18.0.4-MR4 firewalls have the same issue.

    I am not sure that this happened after the MR4 upgrade, but it seems the common factor.

    Thanks for your assistance.

    John

  • +1 in reply to John McArthur1

    Hi John,

    Did you get a chance to review workaround suggest in my previous reply?

    There is one issue found in v18.0.4-MR4 that if login disclaimer is enabled on the XG Firewall, we can't access it through Sophos Central. 

    Workaround: Disable login disclaimer inHi John,

    There is one issue found in v18.0.4-MR4 that if login disclaimer is enabled on the XG Firewall, we can't access it through Sophos Central

    Workaround: Disable login disclaimer in the XG Firewall and verify. 

  • +1 in reply to Akash Chheliya

    Hi AdcTech,

    That was the issue and common on the two firewalls that were not working.  I can connect through central again.

    Thanks for the assistance.

    Regards,

    John

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