XG Firewall v18 MR-4: Feedback and experiences

Hi Sophos Support,

After upgrade of Firmware to v18 facing lots of issues with Remote desktop errors, i have contacted local rese;er of Sophos he also said ,may people facing same issues, why you people are with out testing released the firmware m here many companies or struggling with your bug firmware .

Requesting you to provide permanent solution for me.

Note: this is not a first time issue with your Firmware update last 6 months back also faced with your Sophos firmware. 

Regards,

Thirumalesh.T

Hello Thirumalesh

Rather than grumble, how about proving that you are a professional IT company (which your screen name attempts to suggest) and provide an efficient technical request and details.

A screenshot of an RDP session ending tells us 2 parts of STUFF ALL about your situation and determines that little to nothing can be done to assist you.

But from looking at that screen, it looks to me like you are attempting to RDP into a Windows WORKSTATION, and another user has connected. Workstation only allows 1 connection. So if that is the case, the Sophos has nothing to do with your issue

The screenshot is showing RDP disconnection correct once i down grade to v17 without  RDP disconnection i am able to connect, do i need to be in V17 or v18 , and as i said your local reseller also saying same thing , many people and other company people also facing same issue.

You are not providing the necessary information to give a statement:BTW This issue is, as Gavin already mentioned clearly not the XG fault. There are issues by customers, getting reconnect alerts and the session is expiring. But your issue seems to be related to something else. 

After connecting to local reseller support ,he said Sophos support team fixing the SSL VPN issues with the patch updates, requesting you people to connect  y firewall remotely and provide me a solution

Well, There is more information that is not included in the initial request.

RDP over SSL VPN is an important piece of information.

So how about configuring an IPSec VPN and testing with that.

we are connecting using SSL VPN to RDP session , recently i have upgrade v18 from same day on word all users continuously disconnecting RDP session from their local PC. requesting you people to deep analysis on firewall and find out the problem where is exactly disconnecting.   i am100% sure some changes has been after v18 upgrade .

Then please open a Support case with the Sophos Support. https://support.sophos.com/

Ya Created 03609826

Hi Thirumalesh T,

Thank you for providing the support case number. 

I've added an internal note and notified the concerned team regarding your case.

Thanks,

Hi Thirumalesh T,

Thank you for providing the support case number. 

I've added an internal note and notified the concerned team regarding your case.

Thanks,