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Connection drops during AV pattern updates

Running SFOS 18.0.1 MR-1-Build396 and have been having dropped traffic issues with VOIP calls and software VPN connections to outside devices at about the same time the AV patterns are updating. Has anyone else noticed this?

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Richard Hunt1 over 4 years ago in reply to emmosophos +2

Can verify Mr3 does not solve this problem. As a work around we have to set to manual update (not ideal) or put to daily and reboot the router after hours, there is no way to set the schedule to a specific…

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0 giannki over 4 years ago

Since when is this happening to you?

I believe we face a similar issue since 11.09.2020. It was working fine until that date.

XG 330
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0 emmosophos over 4 years ago in reply to giannki

Hello Gianni,

Thank you for contacting the Sophos Community!

How did you notice this happened when the AV updated, how were you able to correlate the AV updates with the traffic being dropped?

I am just trying to collect some info.

This might be related to an issue that is fixed in MR3 about failed pattern updates.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Keith Laudenberger over 4 years ago in reply to emmosophos

The time reported in the log for the update was the same time that the Anyconnect client on one of my machines reported disconecting on several consecutive days. I did not notice the issue today though so it might not end up being the cause. I will continue to monitor.
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0 Keith Laudenberger over 4 years ago in reply to emmosophos

Just happened again. The pattern updates don't fail, but traffic is being dropped when they are applied. Any insight on when MR3 will be released?
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0 emmosophos over 4 years ago in reply to Keith Laudenberger

Hello Keith,

Thank you for the follow-up!

MR3 is coming out at the end of this week beginning of the next.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Richard Hunt1 over 4 years ago in reply to emmosophos

Can verify Mr3 does not solve this problem. As a work around we have to set to manual update (not ideal) or put to daily and reboot the router after hours, there is no way to set the schedule to a specific time. Otherwise, need to fix it to allow traffic when updating IPS/AV signatures.
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0 Richard Hunt1 over 4 years ago in reply to emmosophos

Can verify Mr3 does not solve this problem. As a work around we have to set to manual update (not ideal) or put to daily and reboot the router after hours, there is no way to set the schedule to a specific time. Otherwise, need to fix it to allow traffic when updating IPS/AV signatures.
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