I am seeking your advice... I recently upgraded my hardware from an XG105 to and XG115 to address performance issues we were experiencing with MSFT Teams, WebEx, Nintendo Switch, etc.
Given both my wife and I are WFH now due to Covid, our issues have become more apparent.
I am not a network or security engineer, but know enough to navigate my way around the FW.
If I set up a persistent ping to and external address, say Google's DNS, and run a Team calls concurrently, I will notice the video and audio performance degrades and I see packet loss on the ping. I also filter the logs by my laptop IP, where I am running Teams from, and can see denied traffic. When I look at the addresses via a domain lookup (Centralops), most of the addresses are AWS, MSFT (direct) & Azure (Hosting), etc.
I have added exceptions into my rules but this doesnt seem to make a difference.
The last thing I want to do is create a whole bunch of bypass rules and compromise the effectiveness of the FW - whats the point of having it.
So, what is the best way to get support on this? I need some help in diagnosing the root cause (poor configuration, missing rules or policies, etc).