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Very slow or non-functional GoToMeeting, Microsoft Teams, etc.

ken9000

We have only a few users in the office but they are reporting very slow performance of audio/video conferencing platforms. We have a ton of bandwidth so that's not the issue. The same meetings are flawless when joined from home. This happens with the conferencing apps themselves or their browser-based alternatives.

I have a ticket open and the support tech has tried traffic shaping but there doesn't seem to be any improvement. Again, we have a ton of bandwidth and very few users so that shouldn't be necessary.

We obviously need to get this fixed before people start returning to the office.

Any ideas? SFOS 17.5.12 MR-12

 



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  • 0

    Hi  

    Please check the traffic shaping setting and specify Total Available WAN Bandwidth to the maximum value.

    Optimize for Real-Time (VoIP)
    Enable to give priority to real-time traffic like VOIP over all other traffic.

    Priority
    Set the bandwidth priority. Priority can be set from 1 (highest) to 7 (lowest) depending on the traffic required to be shaped.
     
    Please also check for DOS flooding check, please check the system graph for WAN interface usage.

    Please share the service request number through PM to check the case history.

    Regards,

    Keyur
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
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  • 0 in reply to Keyur

    I believe DOS is disabled based on this but let me know where to check if not.

     

      Source Destination
    Applied Traffic dropped Applied Traffic dropped
      No 0 No 0
      No 0 No 0
      No 0 No 0
      No 0 No 0
      No 0 No 0
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