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Mysterious WAN throttling (v18)

For some reason I am unable to get more than ~15 Mbps (~1875 kBps) to WAN. If I apply a low-bandwidth traffic policy (e.g. 5 Mbps) this is applied and the clients are capped accordingly. However, if I increase the limit to, say, 50 Mbps the highest speed I see is 15 Mbps.

If I connect the clients directly (via WiFi) to the modem I do get the full 60 Mbps or so that the LTE-modem provides.

I am using the WAN link manager but I have set the QoS to 100 Mbps (12500 kBps). 

Is there any other config that might be limiting the bandwidth?



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  • Without QoS, do you reach the maximum? 

    You need to know, if there is a technical issue with the wire (You cannot archive more than 15 Mbps through XG) or if the QoS is not working properly. 

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  • Is there a global setting to disable QoS?

    I've have set the Shape Traffic option in the FW rule to a policy that guarantees high bandwidth, but that still doesn't get more than the 15 Mbps. I can throttle it through that shaping policy to anything below 15.

    I've also set "Shape Traffic" to "none", but that didn't resolve the issue either.

    Here's what QoS looks like at the moment:

  • Hello  

    Try disabling "Enforce guaranteed bandwidth" and then check your upload.  You must also remember that going through the XG will not always get you your full bandwidth.  There is IPS, DPI, etc that all comes into play.  However on my v18 box, my ISP offers 20Mb upload and I do get the full 20Mb.

    Thanks!

    KingChris
    Community Support | Sophos Support

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  • I'll play with that setting once I have access to more bandwidth again - for the moment it seems that my mobile provider's capacity is maxed out and I'm getting only 5-10 Mbps or so. Could be SARS-CoV-2 related; people working from home or watching cat-videos.

    Could also be the foliage coming in.