Sophos XG v18 is not booting automatically

RE: Sophos XG v18 is not booting automatically

UTMshop Technik — Thu, 19 Mar 2020 14:53:26 GMT

The fastest way is to log in to the Apliance using the console, start an Advance console and edit the grub.cfg

cd /boot/grub

vi grub.cfg

set timeout = 5 that must be set to timeout = 0

you can also read the article (german)

https://support.utm-shop.de/blog/technische_informationen/sopohs-sw-xg-18-haengt-im-bootloader

Many Greetings

RE: Sophos XG v18 is not booting automatically

Kubiac6666 — Sun, 01 Mar 2020 13:16:16 GMT

Thank you.

Disabling the serial ports did the trick.

RE: Sophos XG v18 is not booting automatically

Kubiac6666 — Sun, 01 Mar 2020 11:24:54 GMT

Thank you for this link.

I couldn't find it anywhere.

I am confused. Stickers on the mainboard says that it's a Q6100UG6 PV 1.2

The bill says Qotom Q530G6 without Wifi and the BIOS says Q5XXG6-P 0.22 x64.

So which BIOS is the right one? :-D

RE: Sophos XG v18 is not booting automatically

Raymond Siu — Sun, 01 Mar 2020 06:42:14 GMT

I fixed my Qotom by disabling all serial ports in BIOS without changing quite boot setting. You may give a try

RE: Sophos XG v18 is not booting automatically

Amarusaka — Sat, 29 Feb 2020 21:21:06 GMT

The Settings were only accepted after power-cycling... Just resetting doesn't work at my system.

Probably you have to upgrade the Bios. The most recent Bios-Versions of Qotom can be found at http://www.qotom.shop/download/

RE: Sophos XG v18 is not booting automatically

Kubiac6666 — Sat, 29 Feb 2020 18:14:16 GMT

It doesn't work for me.

Disabled OEM Form.

At Boot "Fast Boot" and "PS2Devices" are not visible on my Qotom hardware.

I can see only "Quiet Boot". But this changes noting.

Then I found under Advanced --> Plattform Settings --> PS2 Keyboard and Mouse Enabled.

Disabled it and still nothing. No automatic boot. ☹

RE: Sophos XG v18 is not booting automatically

Amarusaka — Fri, 28 Feb 2020 18:46:23 GMT

I found a solution!

In the Bios I selected Advanced > OEM Form > Hide Setupitem: [Disabled] to show all Features of the Bios.

Then I changed at Boot > Fast Boot: [Enabled] and PS2Devices: [Disabled].

Whith this configuration the timer at the GRUB-Menu comes up and starts the Firewall automatically.

To enter Bios-Setup is a little bit more difficult but pressing [ESC] several times worked for me.

RE: Sophos XG v18 is not booting automatically

Amarusaka — Thu, 27 Feb 2020 12:09:34 GMT

I have exactly the same problem with nearly the same HW (aliexpress, 6 Ports but I7) and setup (directly connected to the router at the basement).

There is no countdown and I have normally no HW attached to the firewall. Since the update to v18 GRUB displaces and needs to hit ENTER to boot.

RE: Sophos XG v18 is not booting automatically

Kubiac6666 — Wed, 26 Feb 2020 17:25:57 GMT

My firewall is sitting on a shelf near the cable router.

I don't have attached any peripherals. Not even a monitor.

All USB ports are empty.

In theory nothing could interrupt this countdown.

RE: Sophos XG v18 is not booting automatically

KingChris — Tue, 25 Feb 2020 23:23:27 GMT

Hi Kubiac6666

I have just deployed a test XG on a virtual instance and did not encounter this problem you are having.

I do get the GRUB boot loader screen but there is a count clock before it boots to the default listed. If you press the keys on the keyboard, then this stops the count down and you would then have to manually select the option.

After using the keyboard before countdown expired, it then disappears leaving me to manually select the option:

Please let us know if you are depressing the keys on the keyboard or if the keyboard in use is possibly faulty. Try booting it without the keyboard connected.

Thanks!

RE: Sophos XG v18 is not booting automatically

Kubiac6666 — Tue, 25 Feb 2020 22:09:35 GMT

This is my grub.cfg:

set timeout=5

set default=1
insmod all_video
serial --unit=0 --speed=38400 --word=8 --parity=no --stop=1
terminal_input --append serial; terminal_output --append serial
menuentry "SFLoader" {
linux /SFLoader quiet console=tty0 console=ttyS0,38400n8 BOOT_IMAGE=SFLoader
}
menuentry "18_0_0_321" {
linux /18_0_0_321 quiet console=tty0 console=ttyS0,38400n8
}

This is a fresh installation from the v18 ISO. No upgrade.

As you can see, timeout is set. But it doesn't boot automatically 18_0_0_321

My hardware is a mini itx pc with 6 Intel LAN ports and Core i3 6xxxU CPU from ALI Express. I don't remember the name.

RE: Sophos XG v18 is not booting automatically

lferrara — Tue, 25 Feb 2020 06:58:57 GMT

Thanks Prism for the grub.cfg file. Since this is the file that manages the boot loader options, the issue is inside this file. My grub.cfg file is:

SFVH_SO01_SFOS 18.0.0 GA-Build321# cat /boot/grub/grub.cfg
set timeout=5
set default=1
insmod all_video
serial --unit=0 --speed=38400 --word=8 --parity=no --stop=1
terminal_input --append serial; terminal_output --append serial
menuentry "SFLoader" {
linux /SFLoader quiet console=tty0 console=ttyS0,38400n8 BOOT_IMAGE=SFLoader
}
menuentry "18_0_0_321" {
linux /18_0_0_321 quiet console=tty0 console=ttyS0,38400n8 maxcpus=4 memlimit=6G
}
menuentry "18_0_0_285" {
linux /18_0_0_285 quiet console=tty0 console=ttyS0,38400n8 maxcpus=4 memlimit=6G
}
SFVH_SO01_SFOS 18.0.0 GA-Build321#

Take note, mine was an upgrade, so you will see 2 entries. I guess set default is missing.

RE: Sophos XG v18 is not booting automatically

Prism — Mon, 24 Feb 2020 21:41:58 GMT

Same thing here.

SFVH_SO01_SFOS 18.0.0 GA-Build321# cat /proc/cmdline
BOOT_IMAGE=/18_0_0_321 quiet console=tty0 console=ttyS0,38400n8

All my new v18 installations SW/VM didn't came with the CPU/MEM Limits, I've been using a 8C/12GB VM with the XG Home license without any issue lately.

Also, what motherboard are you using?

Inside /boot/grub/grub.cfg, is "set timeout=5" present on the first line?

RE: Sophos XG v18 is not booting automatically

Kubiac6666 — Mon, 24 Feb 2020 21:39:47 GMT

Well, for my machine there is no new firmware update available.

I hope it's solvable otherwise.

RE: Sophos XG v18 is not booting automatically

Kubiac6666 — Mon, 24 Feb 2020 21:37:57 GMT

OK. Strange.

The cmdline on my machine looks like this:

BOOT_IMAGE=/18_0_0_321 quiet console=tty0 console=ttyS0,38400n8

The limitations of 4 cpus an 6GB ram of the home license are not present like on yours.

And yes this is an a complete new installation of XG v18.

RE: Sophos XG v18 is not booting automatically

rfcat_vk — Sun, 23 Feb 2020 21:59:33 GMT

I found I needed a BIOS upgrade to overcome that issue.

Ian

RE: Sophos XG v18 is not booting automatically

lferrara — Sun, 23 Feb 2020 19:07:26 GMT

Kubiac,

I suggest you to format and install XG home. I am not sure you can edit the boot loader.I guess that the boot loader should be editable in the following file:

cat /proc/cmdline
BOOT_IMAGE=/18_0_0_321 quiet console=tty0 console=ttyS0,38400n8 maxcpus=4 memlimit=6G

This is my output.

Regards