Sophos XG v18 is not booting automatically

Kubiac,

I suggest you to format and install XG home. I am not sure you can edit the boot loader.I guess that the boot loader should be editable in the following file:

cat /proc/cmdline
BOOT_IMAGE=/18_0_0_321 quiet console=tty0 console=ttyS0,38400n8 maxcpus=4 memlimit=6G

This is my output.

Regards

I found I needed a BIOS upgrade to overcome that issue.

Ian

OK. Strange.

The cmdline on my machine looks like this:

BOOT_IMAGE=/18_0_0_321 quiet console=tty0 console=ttyS0,38400n8

The limitations of 4 cpus an 6GB ram of the home license are not present like on yours.

And yes this is an a complete new installation of XG v18.

Well, for my machine there is no new firmware update available.

I hope it's solvable otherwise.

Same thing here.

SFVH_SO01_SFOS 18.0.0 GA-Build321# cat /proc/cmdline
BOOT_IMAGE=/18_0_0_321 quiet console=tty0 console=ttyS0,38400n8

All my new v18 installations SW/VM didn't came with the CPU/MEM Limits, I've been using a 8C/12GB VM with the XG Home license without any issue lately.

Also, what motherboard are you using?

Inside /boot/grub/grub.cfg, is "set timeout=5" present on the first line?

Thanks Prism for the grub.cfg file. Since this is the file that manages the boot loader options, the issue is inside this file. My grub.cfg file is:

SFVH_SO01_SFOS 18.0.0 GA-Build321# cat /boot/grub/grub.cfg
set timeout=5
set default=1
insmod all_video
serial --unit=0 --speed=38400 --word=8 --parity=no --stop=1
terminal_input --append serial; terminal_output --append serial
menuentry "SFLoader" {
linux /SFLoader quiet console=tty0 console=ttyS0,38400n8 BOOT_IMAGE=SFLoader
}
menuentry "18_0_0_321" {
linux /18_0_0_321 quiet console=tty0 console=ttyS0,38400n8 maxcpus=4 memlimit=6G
}
menuentry "18_0_0_285" {
linux /18_0_0_285 quiet console=tty0 console=ttyS0,38400n8 maxcpus=4 memlimit=6G
}
SFVH_SO01_SFOS 18.0.0 GA-Build321#

Take note, mine was an upgrade, so you will see 2 entries. I guess set default is missing.

This is my grub.cfg:

set timeout=5

set default=1
insmod all_video
serial --unit=0 --speed=38400 --word=8 --parity=no --stop=1
terminal_input --append serial; terminal_output --append serial
menuentry "SFLoader" {
linux /SFLoader quiet console=tty0 console=ttyS0,38400n8 BOOT_IMAGE=SFLoader
}
menuentry "18_0_0_321" {
linux /18_0_0_321 quiet console=tty0 console=ttyS0,38400n8
}

This is a fresh installation from the v18 ISO. No upgrade.

As you can see, timeout is set. But it doesn't boot automatically 18_0_0_321

My hardware is a mini itx pc with 6 Intel LAN ports and Core i3 6xxxU CPU from ALI Express. I don't remember the name.

Hi Kubiac6666 

I have just deployed a test XG on a virtual instance and did not encounter this problem you are having.

I do get the GRUB boot loader screen but there is a count clock before it boots to the default listed.  If you press the keys on the keyboard, then this stops the count down and you would then have to manually select the option.

After using the keyboard before countdown expired, it then disappears leaving me to manually select the option:

Please let us know if you are depressing the keys on the keyboard or if the keyboard in use is possibly faulty.  Try booting it without the keyboard connected.

Thanks!

My firewall is sitting on a shelf near the cable router.

I don't have attached any peripherals. Not even a monitor.

All USB ports are empty.

In theory nothing could interrupt this countdown.

I have exactly the same problem with nearly the same HW (aliexpress, 6 Ports but I7) and setup (directly connected to the router at the basement).

There is no countdown and I have normally no HW attached to the firewall. Since the update to v18 GRUB displaces and needs to hit ENTER to boot.