Backup Mode: Email doesn't seem to work

RE: Backup Mode: Email doesn't seem to work

Rhett Hoth — Thu, 03 Sep 2020 06:21:41 GMT

Here is how to set up e-Mail notifications:

https://support.sophos.com/support/s/article/KB-000036315?language=en_US

RE: Backup Mode: Email doesn't seem to work

ChaseHansen — Mon, 16 Oct 2017 08:52:30 GMT

Thanks, sent you a DM.

RE: Backup Mode: Email doesn't seem to work

sachingurung — Fri, 13 Oct 2017 05:51:32 GMT

Hi Chase,

The Email backup should work, please refer the mentioned KB articles and let us know if the configurations works for you.

Sophos Firewall: How to backup and restore a configuration

Sophos Firewall: How to configure email notifications using Gmail

You can also enable the Support Access ID from the Diagnostics | Support Access and DM me the ID to check the configurations.

Thanks

RE: Backup Mode: Email doesn't seem to work

ChaseHansen — Thu, 12 Oct 2017 11:57:37 GMT

Still having this issue... any update Sophos? Any logs I can pull to help tell what the problem might be?

RE: Backup Mode: Email doesn't seem to work

sachingurung — Tue, 24 May 2016 05:52:03 GMT

Hi,

Please disable 2-Step verification in the security setting for Gmail account.

Thanks

RE: Backup Mode: Email doesn't seem to work

FredLim — Tue, 24 May 2016 02:49:38 GMT

I had same problem with gmail. It is from gmail's elevated security measure. I got email from Google that access to sign in to my Google Account was blocked "from an app that doesn't meet modern security standards".

Try using Microsoft mail server.

smtp-mail.outlook.com

587 port

STARTTLS

RE: Backup Mode: Email doesn't seem to work

IanMorehouse — Sun, 28 Feb 2016 01:50:45 GMT

Home user, mail backups are working even after MR1 installed.

RE: Backup Mode: Email doesn't seem to work

ChaseHansen — Thu, 25 Feb 2016 17:35:45 GMT

just tested with latest update, still not working. alerts and the test are good, just no backups.

I'm also using AWS to send these emails

RE: Backup Mode: Email doesn't seem to work

BenUecker — Tue, 26 Jan 2016 10:51:35 GMT

Same issue here. Notifications of gateway going down and back up works. Test emails work but no backups or report emails get sent. I am using Amazon SMTP.

RE: Backup Mode: Email doesn't seem to work

Geniux — Sat, 16 Jan 2016 23:10:38 GMT

I have tried to setup with gmail smtp, and its says incorrect user/pass or internal error

RE: Backup Mode: Email doesn't seem to work

JoseCasanova — Fri, 11 Dec 2015 16:42:57 GMT

Thank you and for the answers. However, I still don't get it. I have a -direct send- config to an email server inside my LAN and I receive notifications like "gateway ISP WAN Came Up", but no backup email. "Backup could not be sent due to incorrect server configuration". Am I missing something?

Thanks again for all the answer,

Jose

RE: Backup Mode: Email doesn't seem to work

lferrara — Fri, 11 Dec 2015 16:09:39 GMT

Notification on my XG are working with no problem. I am using an external SMTP server. Anyway soon they will add MTA back so we will be able to set notification without external smtp server but XG will send email itself as it is in UTM9. Hope really soon!

Luk

RE: Backup Mode: Email doesn't seem to work

Emile Belcourt — Fri, 11 Dec 2015 14:28:51 GMT

Hurm, I was getting confused for a minute with another system. It looks like it should use the same mail configuration from what I can see in my previous XG emails (just moved to Office 365 and now notifications are broken). But maybe it's not actually committing the login procedure for your email configuration.

@Azron, are you using credentials for your notification emails or as a Direct Send?

RE: Backup Mode: Email doesn't seem to work

JoseCasanova — Fri, 11 Dec 2015 14:20:05 GMT

I've only configure the mail server in one place. System > Administration > Notification. Is there other page where I must configure mail server for send Backups via email?

RE: Backup Mode: Email doesn't seem to work

Emile Belcourt — Fri, 11 Dec 2015 13:27:31 GMT

Huh, now that is weird, settings are exactly the same?

(I know, silly question)

RE: Backup Mode: Email doesn't seem to work

JoseCasanova — Fri, 11 Dec 2015 13:25:36 GMT

that's correct, over an IPsec VPN. The weird thing is that status email, like gateway up, does get send from the XG Fw

RE: Backup Mode: Email doesn't seem to work

Emile Belcourt — Fri, 11 Dec 2015 13:10:33 GMT

What SMTP server are you using, an internal one?

RE: Backup Mode: Email doesn't seem to work

JoseCasanova — Fri, 11 Dec 2015 12:31:10 GMT

I have the same problem, did you solved it ChaseHansen?

RE: Backup Mode: Email doesn't seem to work

AzRoN — Tue, 17 Nov 2015 01:17:23 GMT

Personally it works for me here, I'm getting my SAR, Conf Backups and UTQ emails daily via email...