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SFM Availability reports - Interface is down

Our XG's tend to have 2 ports used and the rest (6) are disabled, SFM keeps reporting these is 'DOWN', so all available reports on SFM show as RED and CRITICAL so if there ever was an issue we would never know (bar alerts).

Can SFM finally recognise a disabled port as that and not as DOWN. I cannot seem to change thresholds or alter it either :(

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+1 LuCar Toni over 6 years ago

Hi,

This is a known Bug.

community.sophos.com/.../help-sfm-monitor-interfaces-availabilty

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0 Doing-bits over 6 years ago in reply to LuCar Toni

Ok, i'll wait then. Cheers
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0 Nik Fifi Sofia over 4 years ago in reply to LuCar Toni

Hi good day,

May i know whether this issue already solved or not since i am also experienced this kind of issue. The "Interface Status" shown in SFM (our SFM is running on SFMOS 17.1.1 MR-1) is down since we only use two ports from 6 ports.
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0 rfcat_vk over 4 years ago in reply to Nik Fifi Sofia

Hi,

you need to upgrade your XG version to v17.5.9, you are running on an unsupported version.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 EAP

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0 Nik Fifi Sofia over 4 years ago in reply to rfcat_vk

Hi,

Thanks for your reply. Our XG Firewall is running on SFOS 17.5.9 MR-9 while our Sophos Firewall Manager (SFM) is running on SFMOS 17.1.1 MR-1 (which is released on september 2019).
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0 rfcat_vk over 4 years ago in reply to Nik Fifi Sofia

My apologies, I thought your XG was running the older version.

When you check the XG does it show the interfaces as being down on the GUI?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 EAP

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0 Nik Fifi Sofia over 4 years ago in reply to rfcat_vk

Hi Ian,

On the XG, there two ports which is GuestAP (i think it is for default wifi config) and Port1 (For management purpose).. these two ports are in "unplugged status" and on the SFM also shows there are two ports unplugged. May i know is there any way that i can do to switch the status from red to green on the Interface Status in SFM (refer pic) ? Do i have to disable all these ports?
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0 rfcat_vk over 4 years ago in reply to Nik Fifi Sofia

Hi,

if you are not using the guest wifi delete the entire object.

The management port will need some sort of simple switch attached to it to keep it alive.

The rest you will have to experiment with, I haven't used SFm for a number of releases and currently using the EAP CM and reporting.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 EAP

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0 Nik Fifi Sofia over 4 years ago in reply to rfcat_vk

Hi Ian,

Thanks for your suggestion. I will try and update to you.

Thanks.
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