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Inital boot following successful install fails.

I am tying to setup Sophos XG Firewall SW-17.1.2_MR-2-225.

Following a successful initial installation from USB stick i am not able to boot.

I get to the press enter to select image screen and then the system seems to crash within 1-3 seconds.

I am trying to run this on a SPO-BOOK Tech Quad, https://www.spo-comm.de/products/en/mini-pcs/spo-book-tech/tech-quad-fanless.html

IT has a Celeron J1900, 6GB Ram and is booting off of an Msata 128gb.

The only other things connected are the screen and the keyboard.

While i have played with linux before i am new to the XG and appreciate any help in troubleshooting.

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0 Zak Wilcoxen over 6 years ago

for further detail the system in use is the NWA-6305 mentioned here, www.quanmax.com/.../
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0 rfcat_vk over 6 years ago in reply to Zak Wilcoxen

Hi Zak,

sorry to hear about the bad start. Are you using the latest ISO that was released in the last couple of days?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Zak Wilcoxen over 6 years ago in reply to rfcat_vk

Hi,

Thanks for the quick reply :)

I downloaded the ISO this morning so i believe i am on the latest version.

When checking the loadfw.log i see the below

bus error

unable to detect auxiliary disk

unable to detect auxiliary disk

unable to detect auxiliary disk

unable to detect auxiliary disk

I was trying to install to a 120gb msata chip and am currently trying a 500gb HDD just encase.
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0 rfcat_vk over 6 years ago in reply to Zak Wilcoxen

Hi,

that was the next question. How is the installation proceeding with the new disk?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Zak Wilcoxen over 6 years ago in reply to rfcat_vk

Hi Ian,

Thanks for the followup

with the new hard disk it still does not load

gets to the image selection screen and crashes out again, exactly the same as before.

the loadfw.log now only shows

unable to detect auxilary disk

unable to detect auxilary disk

Thank you

Zak
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0 rfcat_vk over 6 years ago in reply to Zak Wilcoxen

Hi Zak,

that is bad news. Sounds like the disk controller chipset is not supported? What mode do you have the disk set to in the BIOS?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Zak Wilcoxen over 6 years ago in reply to rfcat_vk

Hi Ian,

The unit is currently set to AHCI Mode.

The Disk controller seems to be an Intel(R) Atom(TM)/ Celeron(R)/ Pentium(R) processor AHCI-0F23 with the below hardware id

PCI\VEN_8086&DEV_0F23&SUBSYS_0F238086&REV_0E

If there is a linux driver available would it be possible to import this into the kernel used for the XG?
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0 Zak Wilcoxen over 6 years ago in reply to rfcat_vk

Hi Ian,

The unit is currently set to AHCI Mode.

The Disk controller seems to be an Intel(R) Atom(TM)/ Celeron(R)/ Pentium(R) processor AHCI-0F23 with the below hardware id

PCI\VEN_8086&DEV_0F23&SUBSYS_0F238086&REV_0E

If there is a linux driver available would it be possible to import this into the kernel used for the XG?
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+1 Zak Wilcoxen over 6 years ago in reply to Zak Wilcoxen

Ian,

Thank you for all your help,

After stripping down the system and rebuilding from scratch to be sure it seems i had a duff stick of ram in one of the slots throwing the whole thing off.

Thank you again.

Zak
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