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DDNS Issues after re-install of Sophos XG

Moeller

Hi

Have installed a new XG running 17.1 but even though I restored from a backup and applied the same serial number I still get.

Failed

Hostname already taken.

 

Any ideas?

 

Thank

 

MM



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  • +1

     Hi Moeller,

    Is it the same appliance that you registered your DDNS hostname to? Or did something change on the hardware side?

    I would suggest you, downgrade to the previous version which must be available in the Backup & Firmware > Firmware section, then deleting the DDNS configuration and switching back to the latest version and finally, reconfiguring the DDNS hostname entry.

    If you still face an error, get a case registered with support and our CIS team will be able to fix it by unbinding the database record for the hostname entry.

    Thanks,

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
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  • 0 in reply to sachingurung

    Hi

     

    Its the same version but on another appliance, switch from one hypervisor to another.

    Did a clean install, updated to 17.1 and restored from a backup

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