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Add AP55 to XG135, pending Access point nothing

Edtrick Lam

Before we connected AP55 to XG135, I test it ok in home network (using Sophos Central) 

After that I move AP55 to connect XG135, AP55 is gotten IP address from DHCP server. But in XG135 Protect>Wireless>Access Point>Pending Access Point  (No AP showing up)

As per sophos forum advised, DHCP server / Default Gateway is not XG135 LAN IP, I need to add Pre-defind scope 234 to pint to XG135 LAN IP in DHCP server. I did it. But still no AP show up in Pending Access Point.

I don't have any idea how to activate AP55  , Please help



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  • 0

    Hey  

    Have you attempted the troubleshooting steps listed in this KB article?

    Regards,

    FloSupport | Community Support Engineer

    Florentino
    Director, Global Community & Digital Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the 'Verify Answer' button.
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  • 0

    Hi,

    another approach, try disabling the auto functions and the bandwidth (down to 20mhz) on the 5ghz channel. After it has been activated then you can restore your settings.

    I have run this procedure on two AP55 to prove that it works.

    ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to FloSupport

    Yes, I read it and follow it before I post to help.

    Also I  checked that  AP55 (192.168.0.129 ) trying to connect 18.218.198.126. 

    Is it because it try to connect sophos central (which I config/test at home)?? 
     
    The config is hardcode in AP55 and I forget to delete it before I move to office network. 
     
     
    Connection List
    Refresh Interval None  30 Sec  1 Min  2 Min  5 Min
     
    Show additional properties
    		    
    Time
    Connection ID
    In Interface
    Out Interface
    Source IP
    Destination IP
    Protocol
    Application Name
    Source Port
    Destination Port
    Manage
    22:28:40
    34068992
    Port1
    -
    192.168.0.129
    18.218.198.126
    TCP
    Secure Socket Layer Protocol
    56707
    443
    		  
    22:28:35
    Port1
    -
    192.168.0.129
    18.218.198.126
    TCP
    Secure Socket Layer Protocol
    56706
    443
    		  






     
     
  • 0 in reply to rfcat_vk

    Thanks your reply. I am unable to management access point , so  I can't disable auto function/bandwidth.

  • 0 in reply to Edtrick Lam

    Why did you connect it to sophos central rather than your XG?

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Before I tested it at home. so I use sophos central to access it. 

    As you suggest I take back home to connect sophos central again and then reset the factory setting ?? (But I didn't see any factory reset button in sophos central. They just delete button to unregister AP.)

    Is there any other connection (ssh,telnet) to AP55 doing factory reset??

    The other thing I concern that our default gateway is pointed to L3 Switch instead of XG-135. That make AP55 can't communicate to XG-135. (Because after installed XG135, I am still trying to solve another problem)

     

     

  • 0 in reply to Edtrick Lam

    Hi,

    try plugging the AP directly into a LAN port of the XG, assuming you have DHCP enabled on that port. Unregistering the AP should in theory reset it to factory defaults. Flo would be a better person to advise on that side if required.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Finally Fix it. 

    - connect back to sophos central (need to open NTP port), and deleted deivce.

    - go back XG135 console, AP55 is showing in pending access point

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