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Unable to Get Remote Desktop Rules to Work

 I have been pulling my hair out for a week trying to get my CEO's Remote Desktop  to connect at all with no success.

Our practice has been to use a port other than 3389. For example, I change the listening port to 3410 on the CEO's machine, and setup his outside the business computer to enter the network from the outside gateway address + port : 66.72.x.xx:3410 . The port is forwarded from the firewall to the IP and port of the CEO computer. 

 

It was working fine until a few weeks ago. Now it won't connect at all I have gone through many attempts without getting anything thru at all. I have checked the firewall log and I see plenty going out, but nothing coming in. I have done firewall rules before, but I must be missing something fundamental. I have looked at many examples of port forwarding and tried some variations, but nothing seems to work.

If I don't get this working I am going to hear something quite unpleasant from the man directed at me.  Can anyone help me get this done?



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  • John,

    I remember another user on community where his XG was doing the same. It deleted the rule and re-created from scratch. No way! He rebuild the system and then it worked. If the Source service is correct as IAN suggested, open a ticket with support or reinstall XG.

    Quite strange! Let us know.

    Regards

Reply
  • John,

    I remember another user on community where his XG was doing the same. It deleted the rule and re-created from scratch. No way! He rebuild the system and then it worked. If the Source service is correct as IAN suggested, open a ticket with support or reinstall XG.

    Quite strange! Let us know.

    Regards

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