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WhatsApp Issue with Web Protection

M.Hegazy

hello everyone 

 

when ever i turn on web protection for a rule users who can use internet through this rule can use whatsapp application on there phones or web whatsapp

i tried to make a workaround for web whatsapp and created a top rule that allow access to web whatsapp and turned off web protection and that solved web whatsapp problem 

now my problem is with the application it self it wont work until i turn off the web protection 

although i made exception for it in the PROTECT>Web>Exceptions and checked the log viewer and it is all green and all http and https scan & Decrypt  are turned off 

is there any solution for this issue ?

thank you 



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  • 0

    M.Hegazy,

    create a web exception with this urls:

    ^([A-Za-z0-9.-]*\.)?whatsapp\.com
    ^([A-Za-z0-9.-]*\.)?whatsapp\.net
    ^([A-Za-z0-9.-]*\.)?50\.22\.19[2-9]\.
    ^([A-Za-z0-9.-]*\.)?50\.22\.2[0-5][0-5]\.

    ^([A-Za-z0-9.-]*\.)?whatsapp\.net\.?/

    Here the image. In my case works. I use decrypt and scan on my XG.

    Regards

  • 0 in reply to lferrara

    Hi

    i solved whatsapp application issue yesterday

    i dont use "Any" as service

    the problem solved when i added whatsapp application ports and both of them were working till this morning

    but couple hours ago the QR code came to the surface again

    any idea why this strange behavior from the firewall??

  • 0 in reply to M.Hegazy

    problem is finally solved

    it was related to "Enable Pharming Protection" option in web protection

    i had to diable it to get it work

  • 0 in reply to M.Hegazy

    We had a similar problem with Snapchat, where it was connecting to an IP using a hostname that did not resolve (pharming protection tries to resolve again).  We fixed it for unresolvable, but if an app actively lies about who it is connecting to....

    One solution (IIRC) is if you can debug the underlying host and IP that it is failing on you can create a Host-to-IP mapping that overrides DNS.  Then Pharming protection continues to work.

     

  • 0 in reply to Michael Dunn

    Finally I managed to reply in that Forum .. my first Post here :) I have the same problem. could you please instruct me what to do? I am not sure what you are meaning with IIRC and ceate a host-to-ip-mapping that overrides dns. where / how do I do it?

    Could you provide me some help? Would be greateful!

    Is it in DNS section or Hosts&Services?

    Thank you all

    Michael

  • 0 in reply to M.Hegazy

    Hey guys, also had this issue and after adding the exception list i still did not work. i turned off pharming protection and still did not work. I finally got it to work by going into the web policy and adding a rule with the category voice and video calls and allowing it. Also move the rule to the top of the list as the web policy reads like a ACL. Also i have pharming protection enabled. I am running a 125 with 17.1.1 firmware. Hope this helps.

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  • 0 in reply to M.Hegazy

    Hey guys, also had this issue and after adding the exception list i still did not work. i turned off pharming protection and still did not work. I finally got it to work by going into the web policy and adding a rule with the category voice and video calls and allowing it. Also move the rule to the top of the list as the web policy reads like a ACL. Also i have pharming protection enabled. I am running a 125 with 17.1.1 firmware. Hope this helps.

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