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FormerMember
FormerMember

Overview

The newest version of SURF is now available. Please update by running this command: 

  • C:\Program Files\Sophos\SURF\SURFSetup.exe

Or you can download the msi from: 

Applies to the following Sophos product(s) and version(s)

SURF

Release information

This new version of SURF includes:

BugFixes and Improvements:

  • Performance Improvements
  • Fixed an issue with some installs failing to launch because some SURF folders were not properly created
  • Fixed some UI issues where icons were not appearing properly

Please install the new version and provide any feedback through either this Community or the Feedback function in the settings page.

Parents

  • Hello team, 

    I just installed the new version of SURF (2.1.0331.0) on my computer, when I try to run it nothing appears. I currently have the windows 10 operating system installed - 21H2 build 19044.1645, .Net Framework version 4.8.4084.0, I also have administrator permissions.

    I appreciate if you can guide me what I should keep in mind to be able to run the SURF program on my laptop.

  • FormerMember
    FormerMember in reply to CGutierrez

    Can you check the folder: C:\ProgramData\Sophos\SURF\

    There should be the following folders in it: 

    • Databases
    • Extracted
    • Monitored
    • Logs
    • Rules

    If any of them aren't there - create them. Does that solve the issue?

    If not -DM me

  • in reply to FormerMember

    Hello RichardP

    I verified in the path that you specified and the following folders are created

    • Databases
    • Extracted
    • Monitored
    • Logs
    • Rules
    • SOP

    What I did was enter each of the folders that were already created, I found a Log file in the Logs folder, I also found several files in the Rules folder and also in the SOP folder, the rest of the folders are empty.

    I tried to run the SURF program again and suddenly it worked. LOL

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  • in reply to FormerMember

    Hello RichardP

    I verified in the path that you specified and the following folders are created

    • Databases
    • Extracted
    • Monitored
    • Logs
    • Rules
    • SOP

    What I did was enter each of the folders that were already created, I found a Log file in the Logs folder, I also found several files in the Rules folder and also in the SOP folder, the rest of the folders are empty.

    I tried to run the SURF program again and suddenly it worked. LOL

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