• Managed Wallpaper iOS not applying

    Hello, We just purchase iPad Pro with iOS 11.4 and we are trying Sophos Mobile to managed them. But when I tried to setup managed wallpaper nothing is happening, I also set the restrictions so that the users cannot change the wallpaper but they still…

  • Two android tablet locked

    Good morning, I am currently managing 8 Samsung LTE tablet with Sophos Mobile control. For two devices, after normal enrolling through QR Code scan and profile application from the managing portal, I have made something wrong; they are displayed as…

  • Android Enterprise - missing features or not integrated

    Dears we are playing with Android Enterpise functionalities and are very very cool, and I would like to share our experience on missing features and obviously ask to Sophos more info and if there any timeline to add them: 1.Sophos Container don't…

  • Setting two different background pictures?

    Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

  • Provisions Profile install

    we have an app created via our apple developers account, the app was originally created and had the provisioning certificate embedded into the app. The certificate is due to expire and will be renewed in 2 days, i have never pushed out a provisioning…

  • At present it is only possible to allow passwords (in various forms) and PINs. When will be the use of finger prints, face or voice recognition, pattern drawings... implemented?

    I discovered this when setting up an Android phone but I assume it an general issue.

  • Apply profiles to devices added to device groups

    We are currently getting Sophos Mobile Control set up in preparation for migrating from our existing MDM tool and are trying to figure out how to auto apply device profiles. One of the main things we use MDM for is enforcing device profile settings…

  • Modify Apple Configuration File - Will it automatically push new settings to enrolled Apple Devices?

    I need to change some security settings to an existing config file created in the iPhone configuration utility. My question is when I upload the new config file to SMC will it push out the new settings to all the enrolled Apple devices? Or do I need…

  • Tasks not being pushed to devices

    Hi everyone. Whenever, from my SMC Admin web interface, I try to push any tasks to my android tablets, the tasks fail. When I click on the magnifying lens next to the tasks, I noticed that the tasks fail with the following error message: Error…

  • Exchange profile deploy error -27

    I am trying to deploy an Exchange ActiveSync profile to my mobile users. I'm using a Samsung S6 (so its Android) When I deploy (task) the profile with the Exchange configuration I receive an error with the notification that it completely failed .…
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