Hi everybody, My Sophos Mobile Customers have problem, when try to access SSP or Admin portal. When I started digging in to this problem, I saw high CPU usage (more than 65% of CPU) on Java process in Sophos Mobile server. When I restart Sophos Mobile…

For the enrollment we are trying to setup the Self Service Portal and were running in to an error when we devine the group-settings under, Settings, Setup, Self Service Portal. Below the chapter (point 5.) in the manual where were stuck at. First of…

Is it possible to change the device name scheme used by SMC to name devices that have enrolled via the Self Service Portal? We would like to construct a name based on LDAP fields e.g. ID (Lastname, Firstname) This name is used only inside SMC to identify…

I'm having an issue whereby in the SSP the Provisioning State of my phone says Configuration failed, but in the Management Console I can see nothing wrong???

Is there a way I can upload user guides for my MDM users so they can log into their SSP and download them? Mainly just PDF's to assist people in using their device and to set them back up again if the device gets wiped accidentally. Thanks

Hello, wondering if someone can shine some light on this or if the problem is experienced elsewhere. When accessing the SSP on iOS devices, the device selection radio button is not responsive. The default selection when the page loads is Android. When…