Hi all: I am trying to verify for a client that remote wipe of a Windows 10 managed device can be achieved. Thus far I am unable to accomplish. Task gets "accepted" "Started" "Notified" "Commands Sent" and then "Completely failed" with error description…

I can't deploy apk from smc to andriod. Tasks Error description : A general error occurred Error code : -82

Hallo, seit neuestem tritt der Fehler -82 auf beim Versuch eine App, die als Android APK auf der Sophos liegt, zu installieren (egal ob push oder durch User). Kennt jemand dieses Verhalten, oder kann etwas zu dem Fehlercode -82 sagen? MfG

I'd like to setup SMTP for alert mails in the Sophos Mobile Control webinterface. The server I'd like to connect uses a self signed certificate. Is there a way to tell the SMC server to accept the self signed certificat of the SMTP server?

Hallo zusammen, ich habe eine Problem beim Update der Mobile Control von Version 7.0.10 auf Version 7.1.4. Die Installation läuft bis zur Migration der Datenbank problemlos durch und schlägt dann fehl. Vorherige Updates konnten alle Problemlos abgeschlossen…

We will be releasing throughout the course of the day. IMPORTANT Android: The Sophos Mobile 7.1 Android client will still be able to communicate with an SMC 4.0 server. The SMC Android client will be released later this week. The existing SMC 7.0 Android…

Hi, I have 63 Tablets Samsung configured On Sophos Mobile Control Advanced as a service. Now I have 15 units on Not managed status. I do not know if the user is cappable to turn this option on and off or is the system itself changing it If the user…

Hi All, We having the following problems with Sophos Mobile Control, whether we roll out with SMC on central or onprem we cant deploy properly to a windows 10 laptop. latest version of windows and latest version of SMC7 Enrollment issues on enrollment…

Hi, I'm really tired about blocking every single app by using the "app-group" funktion. Is it possible to block whole categories i.e. dating apps oder gaming apps? or is there any open csv list where are the most popular apps included which I can…

Hi, I get email notification with the subject SSL server certificate problem occurred and body looks like: " Warning: One or more devices cannot connect to the SMC server ( SMC server address ) because it has an untrusted certificate. Please ensure…

We want to set up a policy/restriction that prevents an Admin from having the "Wipe" option under Actions for specific devices. I've not been able to find where to disable this option except in the Self-Service portal. How do I do this?

Hi for all, It's possible to create my own custom report on Sophos Mobile Control 7.0.8 admin panel? If yes, than how? Waiting for help.

Has anyone got Office 365 working with the new Office 365 EAS proxy feature? I've managed to set it up however in the logs there are a lot of active sync id's being blocked reading from the logs and our users are unable to receive mail. [Timer-0 ActiveSyncIdCache_ProxyEAS…

Hallo Zusammen, ich habe ein Problem beim Update vom SMC 6.1.4 auf 7.0.8 Im Setup erscheint bei der Datenbank Migration (Wizard) schlussendlich die Meldung "Could not migrate". Die LOGs sind unten im Text. Ich bezweifel das Berechtigungen fehlen…

Hi, Wanting to push updates to Android and & Apple iOS devices. Can this be done by SMC?

When upgrading from v6.1.4 to v7.0.8 I ran aground as it came up with a very bland error message: “Error! Database update error. Please contact support.” Not very helpful. So the next step is to look in the logfiles under the Sophos Mobile Control…