• Factory Reset without permission

    Following problem: -I deletet the guidelines on the sophos central for my phone (Samsung galaxy a6) and then deregeristered the phone. The problem is the App won't sync, I can't reinstall or reset it. The next step I tried was trough a factory reset…
  • Sophos Security Guard app is NOT listed under Android Device Administrators

    Hello, I am NOT sure if this is even an issue, or if it is confined to my device (or Android Lollipop). Any clarification would be helpful. Device Information: Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai,…
  • I cannot download application updates, my master password no longer works and I am unable to change my password!

    I tried to live chat with the web site but was unable to get any help. I was referred to this web forum for help, and it appears obvious that SOPHOS either doesn't care or they don't support their products. I am asking for HELP with your product,…
  • Sophos Security for android hacked Sophos Mobile Security 5.5.1717(14)

    Sophos Security for android hacked. I have most of my apps in APP protection on my new Gal S5900A, the phone is also encrypted. When I boot the phone I enter the Sophos Primary password. The phone boots. I changed the app password and forgot it or it…
  • Unable to use alarm wipe and other features on mi4i.

    I've enabled all the settings but when I send a text message from registered number it doesn't work. But still it doesn't work. Ive tried with different numbers as well.
  • My App protection is not prompting for password to access settings on android despite being configured to do so. I would like it to prompt of a password before allowing settings to run....(it use to do it but after a phone wipe and re-load nada)

    My App protection is not prompting for password to access settings on android. HTC M8 OS Ver 5.01 HTC 6.0. It does prompt for any app I have selected and the play store, but I can access settings without an issue despite it being selected as something…