• intercept x permanent notification in android notification bar now missing after app update

    I've been using Intercept X for Mobile on our Android One phones since 2018 and have always enabled/configured the App Protection feature. In doing so, I have always seen the permanent notification icon of Intercept X on the notifs bar as a sign that…
  • Unable to get ios into supervised mode

    I have followed the two guides on configuring an ipad to be in Apples Management Manager and Sophos Mobile. https://docs.sophos.com/esg/smc/9-6/admin/en-us/esg/Sophos-Mobile/concepts/DEPAbout.html https://docs.sophos.com/esg/smc/8-1/admin/en-us/webhelp…
  • Web control policy for Android Devices

    Hello everyone, We have a group of Android Devices which are currently managed by the Sophos Central Mobile console. We wan't to apply web control for certain websites on those devices. But when I'm not able to fiind any section where I can…
  • SCEP Deployment Issues - iOS

    Hi all, I know there are a few users here who are using SCEP services via Sophos Mobile so I'm hoping there are some known tips and tricks I can learn as we are having a problem at the moment. We previously had SCEP configured to use our old certificate…
  • Sophos Mobile DEP and VPP. Can't install apps anymore

    Hy! Sophos Central Mobile We configured DEP and VPP. All works well and we can install apps on the DEP Iphone. But now I can't install apps anymore. We got the Message. Commands sended and then Abort and it doesn't install the app. I can…
  • Bypass Login on Apple DEP Devices (Sophos Central Mobile)

    Hi all, New to the forum, so if I'm in the wrong area or something is a miss, please let me know. Bit of backstory, i am trialling the new Sophos Central and we are looking at migrating our on premise MDM to central MDM, however i have noticed…
  • SSL server certificate problem occurred Sophos Mobile Control

    Hello, our SSL certificate expired last week. We have renewed the certificate under system settings SSL and deleted the old one. The new certificate is entered correctly and has an expiration date in 2020. Nevertheless, we receive the following error…
  • Apple iPhone Apple DEP Sophos MDM

    Apple iPhone Apple DEP Sophos MDM Hello, I have the following iPhones 8, 9+ and X. Apple MAC Sophos MDM Web Portal for mobile I am trying to add them to Apple DEP then move from Apple DEP into Sophos MDM. I have managed to connect…
  • Update of Sophos Secure Email for Android and iOS

    Overview We are in the process of releasing new version for Sophos Secure Email for Android and iOS. The update for Android contains bug fixes only. The update for iOS is still under review by Apple and contains bug fixes as well as the new "real…
  • is there a document of supported devices\manufacturers on Sophos Mobile?

    we are looking to standardize our device purchases and wanting to choose the most cost effective and MDM manageable device available. many thanks
  • Error Code -10 when Trying to Transfer a Task Bundle that is Removing Multiple Apps

    I created a task bundle that would remove 15 different applications off of a Samsung Galaxy Tab 2 10.1 that is running on Android 4.1.2. Some of these apps are system apps. When I attempt to transfer the task bundle to the tablet, the state of the task…