• Shared iPad

    Hello, I have recently been assigned the task of configuring our small (yet soon to grow) fleet of iPads in Education. I have been asked to look into potentially setting up some devices as shared iPads. I have read the documentation provided by Apple…

  • Sophos Mobile - App install failed successfully (iPad OS 14+)

    Hello everyone, I'm currently trying to roll out several applications to a bunch of iPads via Sophos Mobile. Usually the clients get a notification to check their Apple-ID credentials in settings. After entering the password again, the app installs…

  • Unable to get ios into supervised mode

    I have followed the two guides on configuring an ipad to be in Apples Management Manager and Sophos Mobile. https://docs.sophos.com/esg/smc/9-6/admin/en-us/esg/Sophos-Mobile/concepts/DEPAbout.html https://docs.sophos.com/esg/smc/8-1/admin/en-us/webhelp…

  • Apple DEP auto enrollment - iOS

    Hello! I have 8 iPads that are setup through Apple DEP. I have Sophos and Apple MDM communicating and can see the devices in Central. However, 4 of them became managed, the other 4 did not. I have had the client factory reset the device, and it…

  • Managed Wallpaper iOS not applying

    Hello, We just purchase iPad Pro with iOS 11.4 and we are trying Sophos Mobile to managed them. But when I tried to setup managed wallpaper nothing is happening, I also set the restrictions so that the users cannot change the wallpaper but they still…

  • iOS Files ID

    Hello Community, does anyone know the "ID" for the Apple Files App? com.apple.files? Best regards

  • App Update with "Sophos Mobile Control Store" - iOS

    Hello, i installed an app with the "Sophos Mobile Control Store" from my Server (iTunes-Link), after a few days an update is avavible for the app. Can i app updates without the Apple AppStore? Can the "Sophos Mobile Control Store" install updates…

  • App already scheduled for managemant 6.1.4

    Hello Folks!, I've encounterd this problem once before in version 5.XX. It was not solvable back then. With Version 6.0.5 it was solvable. If the app has failed, it was possible, to go into "apps" --> "deinstall" --> "user/device" --> all listed apps…

  • At present it is only possible to allow passwords (in various forms) and PINs. When will be the use of finger prints, face or voice recognition, pattern drawings... implemented?

    I discovered this when setting up an Android phone but I assume it an general issue.

  • Phishing attack fooled iPad users: tools for better alerts, and any risk to iPad?

    My grandparents fell for a phishing attack and supplied passwords and phone nos. on a website which their iPad did not warn (as my Mac does) has MalPhish-A. I'd like to give them better alerts to such risks, which full computers provide I'm wondering…
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