• Failed to remove two "low reputation apps"

    Hi, Sophos has detected two "low reputation apps " but when I press "delete" button, I get message saying unable to delete. I have been getting infuriating full-screen ads which butt in when I'm trying to do something so I have been trying to find…

  • Leistungsprobleme

    Seit etwa 4 Tsgen muss ich mein Handy 2xtäglich laden. Die Gerätewartung zeigt mir folgende Meldung: 'Leistungsprobleme, com.sophos.smsec verursacht Leistungsprobleme, die den Akku meines Gerätes entleeren und/ oder andere Apps verlangsamen können…

  • how do you protect your phone privacy?

  • User Experience app identified as PUA

    Sophos Mobile Security 7.05.2404 (17), Lenovo Yoga YT3-850F, Android 6.0.1 Recently, every scan by Sophos Mobile Security now tells me that I have a PUA installed on my Lenovo tablet called "User Experience". The implication is that I should either…

  • Power drain

    Around about 10 May 17 Sophos home AV started to drain huge amounts of power (30% of battery in an hour). I have uninstalled the app and re-installed it with no effect. For now, I have completely removed the app as it made my phone unusable Phone is…

  • RE: App install - neverending scan cycle

    The issue was with Sophos. I uninstalled Sophos Mobile Security and Samsung Pay was able to install and function correctly. i then re-installed Sophos Mobile Security with no further issues. Thanks for all the input guys.

  • RE: App install - neverending scan cycle

    Still having same issue even though Citibank and Samsung it is now available on S7 for Telstra. I feel that I will have to uninstall Sophos.

  • App install - neverending scan cycle

    I am trying to install Samsung Pay while Sophos Free Antivirus and Security is running on my Samsung S7. The Samsung Pay installer downloads and then Sophos tries to scan the .apk file. It states that the app is safe and then goes into a neverending…

  • How to unlock a blocked phone by Sophos Mobile Security 6.0 ?

    I have uploaded your software "Sophos Mobile Security 6.0" on my phone after reading a good review about it on 01NET (a magazine specialised on computer science). However, it blocked my phone, which I have not been able to use ever since. When…

  • Blocage du téléphone par Sophos Mobile sécurity 6.0 for android

    J'ai installé votre programme Sophos Mobile Sécurity 6.0 sur mon téléphone parce qu'une revue spécialisée en informatique (01NET) le présentait comme le meilleur et le plus performant des programmes . Il a bloqué mon téléphone qui est donc devenu inutilisable…

  • Andr/SMSSPY-E detected on an Android device by Sophos Security

    Installed Sophos Security on Telstra Tough Max Android device. The Sophos Security App have detected and tag 53 files that is infected by Andr/SMSSPY-E. How can I verify if the detection is not false positive? IS there a way to extract the files from…

  • Feature Request: Option to schedule a regular scan for once a week.

    Explanation: On my Galaxy Note 4 (already coming with a large battery) a scan can consume up to 1/3 of the battery. On a workday, this can lead to serious trouble. I am not a power user, not installing or downloading much every day. However, I am not…

  • additional costs from the sophos mobile securiy for android

    Hi,may i have lost my post of yesterday,not foun today here,so.. about: SOPHOS MOBILE SECURITY FOR ANDROID waht does it means: it utilize SMS or MMS with additional costs? " " phone register calls..additional cost can be added? is it referred…
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