Hi there *, currently I have a big problem with the sophos mail client on all IOS Devices in our company. Every device can receive new mails, calender entries and so on... no problem. Only the notification from new news doesn't work. The mail…

one of my user get error"an error occurred while checking the licence" when open pdf or excel file in secure workspace

After Sophos Mobile Security was updated to version 8.5.2765 in my Android 5.0.2 device (Mobile Model: Swipe Elite Plus ; Country: India ), I am unable to access any of the items under the Navigation Menu on the left. I am unable to access any items…

Hi Team, First of all, I would like to thank you all in advance for helping. My issue is as follows. As per one of my customers requirement I did a Sophos central MDM POC. Devices which were used was "Huawei Y2 Pro" with Android 8.0. Customer wanted…

Hi Guys, I have some problems whith Iphone & SMC. It's impossible for me to add an iPhone. After flashing the QRCode it says : "Activation failed. Undefined error" SMC server = 7.1.4 (rev 11838) IOS : 10.3.3 Here is the log file : " | 2018…

Seit ein paar Tagen bekomme ich von der Sophos Mobile Security in unregelmäßigen Abständen und nicht nachvollziehbarem Zusammenhang eine Fehlermeldung mit dem Titel "App-Datenintegrität korrumpiert". Die vollständige Fehlermeldung nach dem Titel im lautet…

Hello, we have the problem that the package "Install last iOS update" always fails immediately with the error message "Errorcode -45[12008][MCMDMErrorDomain]The MDM request is invalid". The requirements are fulfilled, devices are supervised, enough…

I am trying to unsubscribe some email on my android device. And, I am using the mailbox of Rackspace mail support account. When I tap to unsubscribe then it displays to me that "you're not authorized person to unsubscribe" and sometimes shows unable to…

As of today I can't open my password vault. I get the following error: An error occurred could not deserialize oblect to xml I use KeePassXC on my mac, and I made one change - I created a new group and move a password from one group into the new group…

Hallo, seit neuestem tritt der Fehler -82 auf beim Versuch eine App, die als Android APK auf der Sophos liegt, zu installieren (egal ob push oder durch User). Kennt jemand dieses Verhalten, oder kann etwas zu dem Fehlercode -82 sagen? MfG

Hello, I have multiple Samsung Galaxy Tab S2 SM-T813 | 32GB | Wi-Fi | 9.7 inch devices which all had previous updates from one year ago. About a month ago they were all upgraded with newer firmware, two of them did not succeed and got stuck at the Samsung…

Hi, I`m trying to push the installation of an Android App from Sophos Central Admin to an Android device. The installation is being initiated, however installation is failing due to error code -51 (Google Cloud Messaging not configured.). I`m…

[8-)] Got Sophos Beta on Home computer and have known about SOPHOS Strict "there can be only one" Antivirus installed on Windows machines and the pitfalls of doing so anyways. Yet I digress this be an Android question for, preferably a SOPHOS Employed…

Not a permission problem as SOPHOS Mobile has all permissions approved. SOPHOS Mobile Detection found " Andr/Svpeng-H " during a regular scan. This was detected on a daily scan, this is also the second time it has happened : First Time it was detected…

Hello Community, I saw many Threads about this problem but i cant find a solution. Does anybody have more informations about this problem? If i let run the App in background perhaps i get a notification after 20 minutes! How should i work…

Hello, How can i delete a Sophos-Container-Directive? Yesterday i have add a new Directive for Corporate Browser to an Android Device and i cant delete them now. I tried to create a Order package and delete the Container-Directive but this dont…

I created a task bundle that would remove 15 different applications off of a Samsung Galaxy Tab 2 10.1 that is running on Android 4.1.2. Some of these apps are system apps. When I attempt to transfer the task bundle to the tablet, the state of the task…

I'm having an issue whereby in the SSP the Provisioning State of my phone says Configuration failed, but in the Management Console I can see nothing wrong???

We have had a few mobile phones recently become "Not" compliant. When I have checked Sophos Mobile Control the device says "Device has to Synchronize" >4weeks. When I look at the Tasks Archive list it shows it Completely Failed to Sync....and when I look…

Guten Tag Ich habe Server version: 6.0.5 (rev 5423) installiert. Nun habe ich das Self Service Portal konfiguriert und alle verfügbaren Funktionen für den User zugelassen. Zudem habe ich per LDAP mit einem Active Directory verbunden. Wenn ich…

Hi everyone. Whenever, from my SMC Admin web interface, I try to push any tasks to my android tablets, the tasks fail. When I click on the magnifying lens next to the tasks, I noticed that the tasks fail with the following error message: Error…

I am trying to deploy an Exchange ActiveSync profile to my mobile users. I'm using a Samsung S6 (so its Android) When I deploy (task) the profile with the Exchange configuration I receive an error with the notification that it completely failed .…