Sophos Mobile Security 7.05.2404 (17), Lenovo Yoga YT3-850F, Android 6.0.1 Recently, every scan by Sophos Mobile Security now tells me that I have a PUA installed on my Lenovo tablet called "User Experience". The implication is that I should either…

Hi, We use Samsung Knox enrollment to provision Samsung Devices with the Sophos Mobile Controll App. Is there a way to automatically enroll my provisioned devices? Kind Regards

Hello, I am NOT sure if this is even an issue, or if it is confined to my device (or Android Lollipop). Any clarification would be helpful. Device Information: Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai,…

[8-)] Got Sophos Beta on Home computer and have known about SOPHOS Strict "there can be only one" Antivirus installed on Windows machines and the pitfalls of doing so anyways. Yet I digress this be an Android question for, preferably a SOPHOS Employed…

Not a permission problem as SOPHOS Mobile has all permissions approved. SOPHOS Mobile Detection found " Andr/Svpeng-H " during a regular scan. This was detected on a daily scan, this is also the second time it has happened : First Time it was detected…

I haven't been able to access to access mi smart phone for over 3 months now because if forgot mi password and all applications are protected by this security program, any help would be very much apprectiatied, please and thankyou!!!!

Hi, I've installed Sophos Mobile Security on my LG G2 android smartphone. Last few days the application identifies an endless row of low reputation jar files. Deleting the files' doesn't stop the row. Obviously, a pest exists on my set, producing…

we are looking to standardize our device purchases and wanting to choose the most cost effective and MDM manageable device available. many thanks

Greetings everyone at Sophos and thanks for providing best security for android for free. I have tested this on three different android devices and they all give me same bugs in statistics page: - I have scheduled scans turned on and also run a full…

I am working on reconfiguring our SMC environment for our new tablet devices. The SSP's for the enrollment of the new tablet devices and the excisting smartphones are different. I would like to add the option in the enrollment process to enroll it as…

The root status of my Elephone P8000 is insecure, but it is not rooted. It flags up as insecure just because it uses the manufacturer's custom and default ROM of Android... What shall I do? I need the full protection status in Sophos Security?! …

Hello, I recently installed Sophos Mobile Security while having the beta of Android 8.0 allready installed. After configuring it and giving it permissions it constantly starts crashing. It is quite anoing to see a "Toast" push plopping up every 5 seconds…

Hello, When Im using a device that is protected with Sophos MDM, i cant connect to my mail server using "Touch Down" ( https://play.google.com/store/apps/details?id=com.nitrodesk.droid20.nitroid ). When i use an other App, it is working. Is there…

Hi, I'm really tired about blocking every single app by using the "app-group" funktion. Is it possible to block whole categories i.e. dating apps oder gaming apps? or is there any open csv list where are the most popular apps included which I can…

Hello, I recently got a question from a customer and I wasn't able to find a solution yet. If I install apps via SMC right into the Samsung Knox container, how are these apps kept up to date? Do I have to trigger the update via SMC or can the user…

Around about 10 May 17 Sophos home AV started to drain huge amounts of power (30% of battery in an hour). I have uninstalled the app and re-installed it with no effect. For now, I have completely removed the app as it made my phone unusable Phone is…

Hi, I have question about SMC silent APK installation from server. I want to deploy apk to all users at once about 1800 android 5.0.2 or higher without user interaction. It is possible? Or this function will be later?

Hi, We are having an issue with SCEP on SMC 6.1. I have created an SCEP profile for Android with a root certificate and SCEP configuration. When applying the profile the root certificate appears on my device but the SCEP certificate does not. I checked…

lg-vk410 tablet android 5.0.2 It's my 3rd time getting app data integrity corruption in past month. The first time I uninstalled and re-installed. The next time I reset data (cleared data in app info) Why does this keep happening? Am I being attacked…

Hello, I need guidance to remove a threat detected by the Sophos Mobile Security App. Device Information Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai, India I installed both these apps yesterday: 1) Sophos…

Hi everyone, I have deployed the Advanced Sophos Mobile Control as a Service on 55 Samsung Tablets. The devices are used at a School by kids age 12 or so, my Question is as follows: I have to prevent the Kids from downloading files to the Tablet,…

Hello, Does Sophos support Android for Work? I cant find anything about this in my SMC Console. Best regards

Hi, I cannot use google play store to download apps and keep them updated.But I really would like to use the app! Is there an alternative? other stores (F-droid, uptodown?) or downloading the apk from the website and getting the updates in the app…

Hello, we are using the sophos mail app and there are two problems: 1. Our users create events with attachments in Outlook, but we don´t see these attachments in the mail app. Is this correct? 2. Our mail app don´t send any mails if there are attachments…

Hello How can do a silent installation? Android: The user must click on a Field in the top area of the Smartphone. Then you get a redirect to the PlayStore and must click "install" in the PlayStore App. iOS: The user get a Message with "Sign in…