Hello, when I try to install an app (in this case Sophos Mobile Control (App Store)) the task stops at " Waiting for user interaction " but there is no user interaction shown on the iPad. The app works fine, but additional steps do not execute because…

com.vivo.assistant.apk - by manufacturer vendor is not low reputation app. please remove this bug from sophos intercept x for mobile product in the malware scanner protocol that labels "! device unsafe" and makes it the conclusion / executive summary…

Hi, I've implemented a compliancy policy where devices need to have a minimum of iOS 14.8 and a maximum of iOS14.8. but non of the devices are actually updating to iOS14.8. Is there a way i can have Sophos update the devices to the required iOS…

Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …

Since I was given the task of managing the existing MDM in the company, I have a few questions that would make it easier for me to understand. I really hope that there are a few colleagues here who can help me. My goal is to manage existing Samsung Galaxy…

The title says it all. We need/want to migrate our devices from old Sophos MDM on prem. to the cloud. About 20% of our (newer) Samsung Android 10+ devices is enrolled with Google Enterprise (Samsung KME) en is Full device managed in Sophos. We want…

Hallo, aktuell muessen wir fuer ein iOS-Geraet eine Blacklist fuer iOS-Geraete anlegen. Leider scheint das Anlegen einer App-Gruppe fuer iOS lange nicht so komfortabel wie unter Android zu funktionieren, daher habe ich dazu zwei Fragen: - Ist das Feld…

Hi, we figured out severe problems with the update of the ‚Installed Apps‘ listing after installing or uninstalling apps. We have an app in use which gets some updates during development, sometimes we switch between the productive and the development…

Hi, We have a location in China. The Android devices in China should also be managed via MDM. Is there any help available on how to implement this? How do we get the devices in China installed as Android Enterprise devices? Google Play does not work…

Is it possible to add WhatsApp Business to the list of available Apps for iOS and Android and to restrict access only to the managed contacts? Basically so that WhatsApp Business can be installed without any private contacts showing up in the app. We…

We want to roll out Sophos Mobile on iOS and Android to BYOD users and company owned devices with containerised functionality on BYOD devices. When our users install Sophos Mobile on their devices, is there any way to introduce a message and check box…

Hi there, I have added a new device. Now the problem is that the management mode is "Device" instead of Sophos Container. How can I change this. I already added the device again, but I did not find this option anywhere. Thank you! Kind regard…

Dear Sir or Madams, when I try to add a iOS (iPhone7) device in our Sophos MDM I get on the SMC App following error: "Activation failed. Undefined error" when trying to activate device" When I view the SMC APP logs I get a: getStatusUrlList: no 'SmcAppUrl…

We are testing Endpoint, Encryption and Mobile solution in hopes of signing a 3 year contract for the product. We love Endpoint, love Encryption and mostly are good with mobile with one giant issue. Everything is working except new email notifications…

Hi, I configured 'qr code enrolment' for Android Enterprise devices and it works fine, but not having any 'Self Service Portal user', i can't associate user to devices (except the one which i use to log into Sophos Central Console). I'd like to enroll…

Hello Sophos Support/Community One of our users is being notified their router has SSL Stripping, I can see this issue has been going on for quite some time (2 Years) and potentially resolved on Android devices, however our user is using a iPhone…

Hi, We have just started enrolling some of our company mobiles (Android) to Sophos Mobile & we deliver the Sophos Intercept App via Google Workspace which sends this to the mobile with the config we apply. The one thing we have noticed is that we…

we are looking to review our security restriction profiles for our android and ios devices, is there a best practice sophos advise of? many thanks Andy

Hello, after SSL renew we´ve problems with Samsung Galaxy A5 Devices. They are running Android 8.0.0 The SSL Cert is from Sectico (former Comodo) running for 1 Year. All other Devices, iOS, Android 10 are running well after SSL change. Sophos…

Hy! Sophos Central Mobile We configured DEP and VPP. All works well and we can install apps on the DEP Iphone. But now I can't install apps anymore. We got the Message. Commands sended and then Abort and it doesn't install the app. I can…

Hello, we have recently upgraded our server OS to Server 2019, following this we have upgraded the sophos mobile Server Application to the latest available on your download website. since the upgrade (2 weeks ago) we have experienced no issues with the…

Hello, i have created and setup Android enterprise using a work profile. this alla ppears to be working fine however i have one problem. i like to create policies and task bundles via superadmin and then apply these policies and bundles to customer…

Hi I am new to MDM and am considering using Sophos MDM as we are already using Sophos for AV and HDD encryption I have gone through the documentation for the Android MDM policies for both Fully Managed and Work profile and what I am confused about…

Hello, just wondering if you can help, we are enrolling Hundreds of Android devices into AFW (Enterprise Device Owner) Mode which has a device user limit of 10 devices per user account. we have just started enrolling using a new account (never been…

Hi all, we`re implemented Sophos Mobile Central with the Sophos Secure Mail App for a customer. But they dont get any notifications from the app Any help would be greatly appreciated. Kind regards, Jonas