Hi There, Running into an issue with Sophos Intercept X on Mobile, specifically for android - where attempting to enrol the device with our organisation it gives an undefined error. Simply stating that there has been a communication error with no further…

Hi Sophos Community, I hope I'm at the right place with my Problem. it is very annoying if some of our IPhone-end-users are changing the video and picture format from "Most Compatible" to "High Efficiency". Especially if they want to work with these pictures…

Hi, is it possible to move the Phone App(pre installed) to move to the work space in enterprise mode? I didn´t find anything regarding this on the web.

Hi, I'm setting up as a test with FULL Device policies a smartphone. The thing is when I add email policies to the device, it automatically installs GMAIL as default email app. Is there anyway to change that? By that I mean for eg: set Outlook or…

On a Pixel6 with android 13 its not possible to enable app linking for calendar. "Dissabled from administrator" How can I enable this function on sophos mobile for android enterprise? Calender app is enable in business app store and installed. There…

can anyone advise what this hotfix is please? there is no documentation or release notes on the download portal

Hello, How can i assign an iOS App to a device persistent, even the device gets unenrolled?

Bassicly just the title. I´ll answer asap if I can, if there are any questions.. thanks for any help

Good day, Is it possible to switch between two Gmail-Accounts in the Play Store please? The devices I am talking about are enrolled as full so it is not a container. The devices have an account that is added automatically after enrolling using …

According to this page https://docs.sophos.com/central/Mobile/help/en-us/AdminHelp/EnrollDevices/Unenroll/index.html in order to unenroll a device i need to: On the menu sidebar, under MANAGE , click Devices . Select the Android Enterprise work…

Hi All, I wonder if anyone can help, Im not to sure what im doing wrong. I downloaded the example.csv from the mobile devices side. But after filling in the fields and importing them, I get this : Corrupt entries: 1 Then I dont seem to see…

After the latest Android update...13 Getting error "The Browser you selected isn't available. Please update the Link Checker configuration in Sophos Intercept X for Mobile" I have chosen Chrome,

Hi Together, first of all some Basic Information: MDM-Server: Server-Version: 9.7.3 [ Migration to Central ongoing... ;-) ] AppleBusinessManager: about 50 Apps from the App-Store - NOW NEW 1 App in the "Custom Apps" Apple-VPP & Sophos Mobile VPP…

Why can i not add my user policy for iOS to the task bundle i created for iOS ?

Good Evening, We are currently deploying the Sophos Mobile email / Secure Workspace app via the EAS proxy. Now we want to move very quickly to the Outlook email app. But: is it possible to also configure Outlook via the EAS proxy? Is there a guide on…

Hi again Sophos Community, Some further questions regarding Sophos Secure Email on iOS. I found all the standard functions working except one - It seems I am unable to create folders. I can only view the folders and subfolders and their contents…

Afternoon All, I was wondering if for Android devices Sophos is going to implement the "High Priority" update mode for apps? I currently have a customer that is looking for this to solve deployment problems with slow updates. Thanks

Hi, We are using Sophos Central Mobile Advanced. In the following policy: Work email (iOS Sophos container policy) - For "Standard Signature" it seems the limit is 100 characters. Is it possible to set a longer signature somehow? Furthermore, is…

Hello, is there a way to have a shared address book on devices? We will have all Android smartphones full enrolled and we want a shared address book managed by IT.

Hi, I'm acting as a consultant to a Financial Services startup which has commissioned a white-labelled version of a mobile app from a (well known) Open Banking-enabled app provider. They have recently released the first version of this application for…

Hello, is it possible to automatically roll out the Microsoft Authenticator APP to mobile devices via Sophos Central Mobile.

Hello, I am using Sophos MDM as an on-premise server version. I have several mobile devices that are reset to factory settings after an iOS/Android update. Do you have any idea what could be the reason for this? Is this a known issue? I am using…

Hi. I had a policy where the restrictions for the App Store were allowed and users could download an App. Now when I click it, it seems to do nothing. I have ticked the boxes to "Allow app installation" and also "Allow app installation from device UI…

We have set up some new phones and enrolled them using MDM but when they have come to use the outlook app the ability to add a shared mailbox is not available. If we try it on a phone without MDM the feature is visible. Is there a setting to allow the…

Anyone else in the curious and unexpected situation wherein their Intercept X app pin no longer works? I have called Sophos in a few locations on and off shore and I get no straight answers and get referred to the online community. I set up Intercept…