Hello dear Sophos team, We use Sophos Mobile and also manage our iOS devices with it. Now we want to migrate our Exchange Server to Exchange Online (M365). As an MFA solution, we have installed Cisco Duo Mobile in our new Microsoft tenant instead…

Hello, Apologies if there's articles or blogs about this but I haven't had luck in finding what I'm looking for thus far. We use Microsoft 365 as a tenant and Android devices and have been utilizing full device enrollment to ensure if a device is lost…

Hi, we're experiencing some strange issues with the iOS User Enrollment for user owned devices (BYOD). The devices are marked as not compliant with the message "No screen lock set", even there is definitely a screen lock set. Afterwards rolling out…

Hello, We are using an app group that contains four apps, including two Apple apps (Maps and Notes). These four apps are mandatory according to our compliance policy. However, Sophos Mobile Control (SMC) does not recognize Maps and Notes, showing the…

Hello everyone, I have the following problem: A user with an Android cell phone wants to send an e-mail attachment from the private area in the business area. However, he cannot access the private area because the administrator has not allowed this according…

Hi Has anybody experienced issues getting Android Auto running on fully managed devices. From what I can see most of the components are installed & the service tries to launch before failing to connect on any make/model vehicle, just a black screen…

Hello, we want to add a new E-Mail configuration to the "Samsung E-Mail" App. So far, we have been using the old managed configuration settings. Now the message "Google has changed the procedure for editing managed configuration settings. Below…

I have many tablets and want to deploy on it a corporative wallpaper on remote with sophos mobile, but i cant find the way. Already check many articles but nothing on the point, for IOS i found something for wallpapers on Sophos mobile but for Android…

After syncing Sophos MDM with ABM to pull a newly onboarded device into Sophos, the task bundle that is in the DEP profile we assign stays on Not Started in the task list and never changes. We have to go to the device and transfer the task bundle which…

Hi guys, any idea howto add a bookmark on an iPhone homescreen with Sophos Mobile?

Hello - One of our users has a Samsung Galaxy S22 Ultra and often has trouble with email that just stops working. We use the work profile on the phone, and have Office 365 (though it did this occasionally before we went O365). For some reason typically…

I have to renew the Apple APN in the future and tried to do this to day. When I upload the downloaded apple.csr from Sophos Mobile I receive the error Invalid Certificate Signing Reguest: Is this a known issue at the moment? Fred

I have applied a policy with app control (whatsapp denied). Later, I changed the policy to approve WhatsApp, but Sophos mobile control continues blocking the application. In short, once the app control policy is applied, there is no way to deactivate…

Hi all. I'm new to Sophos/Sophos Mobile. Having followed the setup guides I have a problem. I have set up an Android BYOD device with a work profile. Everything seems to work fine except, when the user views the app's permissions it says that Location…

We can push the Zebra Enterprise Browser app to the Android device with a task bundle. Is it also possible to push a new config file and the path with a task bundle? TIA, Fred

I have a user that entered this mail passode to many times so it dispalyed a message to contact the administrator to reset the Sophos container password, which I did. Now the user has the error displayed "There is no configuration data for the app". …

Hello, we have problems to get wifi working when deploying via policy. if set manually (with settings below) it works. reasons for not working we suppose could be ca certificate and mac used to connect. we have to use private ca certificate and phone…

Hello, Im struggling to understand the setup, we use Sophos Central to to manage our mobile Devices.. its set up to comply with GDPR. My colleagues really love their Whatsapp.. and its a nightmare if the history gets lost. I'm now wondering if there…

Hello Everyone, Has anyone implemented mobile device manager via Intune / Sophos Mobile? We want to manage IOS devices via intune where if the user leaves the org we could wipe the device.

Hello, we switched to Sophos Mobile Central in the last week, Unfortunately, our iOS devices are not synchronized for the 6 hours configured in the compliance policy. However, the automatic background update for Sophos Control is active on the iOS devices…

Hi, We have been using the Locate Device for a while and its been good to us. Locating device not failing with Samsung Xcover 4 and Samsung A52/A53. However, with Samsung A03, A13 and 14 - we are getting locate failed error for some reason. …

Hello, we were using sophos mdm onprem recently + exchange hybrid enviroment. Now we wanna migrate to sophos central mobile. I wonder if you can still setup both EXO and EXonPrem. What do I need to take care off to get a connection to onprem mailboxes…

Dear Community, we have an App Protection Policy which blocks several Apps especially Samsung App Store, Bixby and so on. Everything works fine but the users are complaining about the notifications from Sophos Mobile Control. We are already set…

Hello community Web Filtering is dependent on the Sophos Accessibility Service. I have not found a way to restrict a User from disabling the Accessibility Service. Is there some way to do this? Therefore the next best possibility I found was to apply…

Hi community, We have an Android tablet that has been put into kiosk mode, specifically with the purpose of getting clients to leave a review. I have created a Web App for the websites we are using and they display in full screen. The browser that…