• How to Upgrade from SMC 5 to SMC 6?

    I need to upgrade to SMC 7 but my server is still running 5.0.8. I've found the documentation to upgrade to SMC 6.0. It says that first I must submit a request for an SSL certificate by running the SMC SSL Certificate Wizard. However when I run this,…

  • How to remove super administrator

    Hi to everyone, I have question how to remove superadministrator user? This administrator created using LDAP. Waiting for help...

  • Enrolment Failed for iOS device

    Hi, Have recently setup a new Sophos Mobile Control environment, however when trying to enrolll first device, we are seeing Enrollment/Activation Failed error on the device. And the following in the Server log: com.sophos.mobilecontrol.server…

  • How to connect the SMC6 to UTM?

    I followed this article to configure the Connection, but failed. https://community.sophos.com/kb/en-us/120898 Where can I find the error log or something like that? Please help.

  • Sophos Secure Workspace for iOS - Mark folder for offline availablity

    Hi there, Is it possible to mark complete folders as favorite to be offline available? At the moment i only found the option to mark single files as favourite. It is very frustrating when you want to make a large amount of files offline available which…

  • Sophos Secure Email for iOS - Notification problem

    Hi there, We are testing Sophos Secure Email on iOS (Ver. 6.11.9) and noticed that the notification for new messages only works when the app runs in Background. We also noticed that the notification for new messages often appears very delayed (sometimes…

  • SMC 6.0.5 cannot enroll iOS 9.2.1 devices

    I have setup SMC 6.0.5 (rev 5423) server. I can enroll and manage Android devices. Today I obtained and installed Apple Push Certificate and tried to enroll iOS devices. First problem: I downloaded Sophos Mobile Control app on and iPhone 6 Plus…

  • Windows 10 Mobile issue

    Hi! We're trying to connect several windows 10 mobile phones to SMC 6 (latest version/updates installed). All devices can be connected to SMC, but then fail to sync - the error code shown is 0x80072F8F. What we did so far, but without success…

  • SMC 6.0.5 Exchange 2016 supported?

    Hallo zusammen, ist der aktuelle Exchange 2016 in SMC 6.0.5 supported? Wenn nicht, für wann ist der Support geplant ? Besten Dank Micha

  • Where can I see that the Supervised Mode is active?

    I made these steps: https://www.sophos.com/de-de/support/knowledgebase/120025.aspx Now I would like to see that this mode is really active. Is it possible?

  • Self Service Portal Gerät einrichten

    Guten Tag Ich habe Server version: 6.0.5 (rev 5423) installiert. Nun habe ich das Self Service Portal konfiguriert und alle verfügbaren Funktionen für den User zugelassen. Zudem habe ich per LDAP mit einem Active Directory verbunden. Wenn ich…

  • application installations completely silent

    Is it possible to make application installations completely silent? On iOS is it possible withe the supervised mode. What is the solution on android?

  • Transfer manged devices to new MDM server

    We have recently subscribed to SMCaas. As a result we need to reconnect more than 150 clients to a new MDM server. At the moment my process is to decommission them from SMC on prem and then enrol them manually afresh on the new SMCaas instance. Is there…

  • Our VPN is not listed as a configurable option but I know iOS supports it? L2TP and IKEV2

    How do you go about setting up a VPN profile that uses L2TP to authenticate? Or IKEV2 (our secondary VPN). I see no option in the GUI on SMC 6 apart from IPSEC and a few others we do not have. O The devices are iOS 9 and the server is the latest version…
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