Hi, how do I change that the caller id and spam protection is not greyed out anymore? Phone is in Enterprise Mode, region is Germany. Saw some post on the internet that it might be region locked..? Thanks.

you are right. I hadn't assigned the app group. now I have another question, how do I enable the status bar, so that the user sees what % the battery is? because i can enable and disable only notifications and volume.

Hello everyone, when i try to configure Sophos Secure Mail on iOS, the app displays "The app did not recived an Sohpos-Container-Policy.". Is it possible to resolve the problem and how? Thanks for your help!

We are in the process of switching our devices from managed to Android Enterprise. We do not seem to be able to add more then one mailbox to the device. Is this a Sophos Mobile or an Android Enterprise limitation?

Hi, i add device into my trial of sophos mobile. when device is ready and configured, i see that kiosk mode are not applied and for the installed app , i see the status "installation request sent to google", but doesn't happen. Someone can help me with…

The Privacy Advisor keeps crashing when selected, also web filtering prevents urls from being accessed, despite them being allowed in the whitelist. Are there any compatability issues with https://100001.onl/ NetGuard, or can someone guide me with the…

I had to factory reset some tablets due to being in Kiosk mode and them losing sync with Sophos. When I tried to add one of them back I got an error message saying I can't add it back because it was using Android 10??? Is there anything I can do to…

Hello everyone ! Basically, I'd like to know if there is a way to prevent a user from unenrolling from Corporate Manamgent in Interceptx for Mobile Here's the big picture : I'm using it in an Android Enterprise policy, deployed in my environment through…

Intercept X and Sophos Security & Antivirus Guard installed on Nokia g300 running Android 11. Web filtering turned on with Security & Antivirus Guard on. Phone somehow turns Sophos accessibility off, displays warning and I have to turn the accessibility…

Hi, has anyone had problems with Android 13 OS devices and lock screen notifications (notifications settings are greyed out and can't be managed)? We are using Sophos central Mobile Android enterprise device enrollment method. This issue started to…

Hello everyone, Question: can we switch from a device registered in "Full device" mode to a device registered in "Work Profile" mode? (or, as I feel, we have to recover the phone physically, to do a reset)?

I unfortunately forgot the password I configured for the Sophos Intercept X APP protection. As most of the apps are protected and I cannot do any changes without the password I have almost blocked my mobile. Intercept X is in the latest free version…

Hi Community I have a bunch of profiles in sophos with exchange accounts with the password already filled, we do this so our board members don't have access to the password for the email, since the board members are switched out regularly. So…

Hi, I have a problem regarding our device we forgot a PIN and the device did not sync. for a month. We tried to reset the pin via central account but not enable to reach on the device. The factory reset option is protected by default. What are other…

Hello, After extensive troubleshooting/testing, it seems like we are having a problem installing the Webex meetings app. The device is fully controlled. Other apps install remotely or through the Sophos control app without issue. For some reason,…

Hi Together, to deny access to unmanaged devices we need to change the EAS proxy to Powershell. This article describes how to setup: Set up email access control through PowerShell - Sophos Mobile There are only a few steps to connect. The EAS Proxy…

Hello to the community, I'am trying to enroll an Android Device with the Work Profile Task Bundle. All is well configure (policies, tasks bundle, self portal, etc). I've already enrolled Android devices as Corporate Full Device. Everyhthing is OK…

Hi All, Just working through the SOPHOS Mobile 9.7 in SOPHOS Central. I have imported my devices via 'csv' and have begun enrolling them. I have noticed that when I go into a device and select edit the name field is the only filed I want to edit and…

Currently deploying Android Enterprise to a single managed Workspace user (shared across 6 devices) in a child OU with third party integration enabled and pretty much everything the initial setup guide requires. (Enabling Admin SDK and Google Play EMM…

Good Evening, We're planning on using Sophos Mobile with one of our clients and were looking at locking/resetting the passwords on remote devices. Reviewing the following documents below: https://docs.sophos.com/esg/smc/8-0/ssp/en-us/webhelp…

Hi There, Running into an issue with Sophos Intercept X on Mobile, specifically for android - where attempting to enrol the device with our organisation it gives an undefined error. Simply stating that there has been a communication error with no further…

The latest Android update, Android 13 Kernal 4.19.113-25305888 seems to nonlonger recognize Sophos as a default browser. My Sophos Intercept X version is 9.7.3524. I can set Android to Sophos Intercept X and ensure that Sophos is set to open Google Chrome…

Hi Sophos Community, In the last week I have been getting some "Man in the middle attack" notifications from my devices marked as "High Alert" I've received four and all have similarities in behaviour: All devices are IPhone 8 or IPhone 8 Plus…

Hi Sophos Community, I hope I'm at the right place with my Problem. it is very annoying if some of our IPhone-end-users are changing the video and picture format from "Most Compatible" to "High Efficiency". Especially if they want to work with these pictures…

Hello. Thank You for Sophos Intercept X form Mobile. Does the antivirus check the installed plugins during the scan? in such applications (for example) as FireFox, Acode.