• Restrict iOS update to certain version on all devices

    Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …

  • Problem adding Usage Access in Sophos Intercept X for mobile

    Dear community: I am using intercept X for mobile with my Xiaomi phones long time ago. In fact, the good results and usability makes me buy Sophos Home for my personal computers. However, with the last version, and after factory defaults my phone…

  • Encoding Error AS997 when accepting an appointment

    Hello, does anybody know this issue? It pops up when you accept or decline a Appointment Regards noelsnarb

  • Sophos Mobile Security: SSL Stripping

    Hello Sophos Support/Community One of our users is being notified their router has SSL Stripping, I can see this issue has been going on for quite some time (2 Years) and potentially resolved on Android devices, however our user is using a iPhone…

  • Question about Softwaredevelopement and Encryption

    Dear readers, in the last few days I have worked with Sophos Mobile and I'm surprise how many functionalities this tool has. But I still ask myself a few question and I would be glad if could answer them: 1. Is the developing of the software certified…

  • Sophos Accessibility Service on Huawei P20 Pro

    I have the Huawei P20 Pro running the latest Sophos Mobile Security however it seems to have a problem with the Accessibility Service keeps turning itself OFF. This appears to happen on a restart, however I've only ever restarted it a couple of times…

  • Enrolled Sophos Control and pushed Antivirus application also but Sophos Security is not enrolled with Sophos Central

    Dear All, I have enrolled the Sophos control with the Central account and Using the app menu I pushed the Sophos Security app in task bundle. Its installed on my mobile but it is not controlled by Sophos Central. Do I enrol manually to Sophos security…

  • Disable Samsung Emergency Mode

    Hey Working with some Samsung J3 2017 models, and I cannot find a means of disabling the Emergency Mode that looks to be built into the Samsung OS - can anyone advise? Cheers

  • automated scan of updated Apps not working

    Hi, I use with different Android devices Sophos Mobile Free. On all devices the automated scan of Updated Apps (after Update) is working fine, exept my Nexus 6P (Android 8.1.0). I normally get after the Update a message that this app is successfully…

  • How much effective the Sophos is help android Mobile security?

    Hi i am new to here. I dont know about sophos. I would like to know abouot Sophos. How much effective the Sophos is help android Mobile security?

  • Why install Sophos antivirus or mobile security for safer playstore app downloading?

    So I have a genuine question on why Sophos Mobile Security is the best for me or anyone when downloading any app from google playstore for android mobile or any other playstore per say? I am trying to find if not why I can also no use other antivirus…

  • Verschlüsselung erzwingen" am Galaxy S8 nicht moeglich?!

    Hallo, ich habe versucht auf einem Galaxy S8 (Android 7.0) eine Verschluesselung zu erzwingen und bin leider gescheitert. Versucht habe ich es auch unterschiedliche Weisen: - direktes Zuweisen eines Profils, das eine Verschluesselung erzwingt - nachtraegliches…

  • Adult content web filtering is not working with chrome

    I have andoid 6.0.1 and the web filtering is not working with chrome 60.0.3112.116. But with internet navigator it works. Wnat's wrong with chrome?

  • Sophos Security Guard app is NOT listed under Android Device Administrators

    Hello, I am NOT sure if this is even an issue, or if it is confined to my device (or Android Lollipop). Any clarification would be helpful. Device Information: Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai,…

  • Multiple Antivirus / Security Applications installed on 1 Android Device. Do we gotta a problem here?

    [8-)] Got Sophos Beta on Home computer and have known about SOPHOS Strict "there can be only one" Antivirus installed on Windows machines and the pitfalls of doing so anyways. Yet I digress this be an Android question for, preferably a SOPHOS Employed…

  • SOPHOS Mobile Detection found " Andr/Svpeng-H " SOPHOS Mobile Unable to delete ****.apk from / on External Storage SD Card on Samsung Galaxy Tab S2 9.7

    Not a permission problem as SOPHOS Mobile has all permissions approved. SOPHOS Mobile Detection found " Andr/Svpeng-H " during a regular scan. This was detected on a daily scan, this is also the second time it has happened : First Time it was detected…

  • Forgot Password and Completely Locked out of My Entire Phone!!

    I haven't been able to access to access mi smart phone for over 3 months now because if forgot mi password and all applications are protected by this security program, any help would be very much apprectiatied, please and thankyou!!!!

  • Which application is the best antivirus for Android?

    Hi Everyone! Currently I am using Samsung Galaxy A7 (7.0). I want to protect my phone from virus attack. But I do not know any good application? Everyone please help me. Thanks everyone.

  • Mobile security statistics - bugs

    Greetings everyone at Sophos and thanks for providing best security for android for free. I have tested this on three different android devices and they all give me same bugs in statistics page: - I have scheduled scans turned on and also run a full…

  • New Keepass integration,

    Greetings, I'm looking for any articles on the new features in the mobile security app

  • Touch Down compatibility

    Hello, When Im using a device that is protected with Sophos MDM, i cant connect to my mail server using "Touch Down" ( https://play.google.com/store/apps/details?id=com.nitrodesk.droid20.nitroid ). When i use an other App, it is working. Is there…

  • API level security for mobile apps?

    Hello, I'm creating an app which is mostly using web app API's and getting a data from backend about your website performance. It is something like an e-commerce platform's mobile app. Platform using payment API's separately, however, do I need something…

  • 3rd time getting app data integrity corruption in past month is that OK?

    lg-vk410 tablet android 5.0.2 It's my 3rd time getting app data integrity corruption in past month. The first time I uninstalled and re-installed. The next time I reset data (cleared data in app info) Why does this keep happening? Am I being attacked…

  • Sophos Mobile Security - How to remove "com.sts" Threat / Spy Agent-R

    Hello, I need guidance to remove a threat detected by the Sophos Mobile Security App. Device Information Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai, India I installed both these apps yesterday: 1) Sophos…

  • App Protection Not Working in Android Lollipop 5.0.2

    Hello, I am facing issues with the App Protection feature. Device Information Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai, India I installed both these apps today: 1) Sophos Free Antivirus and Security…
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