• Sophos Mobile Security: SSL Stripping

    Hello Sophos Support/Community One of our users is being notified their router has SSL Stripping, I can see this issue has been going on for quite some time (2 Years) and potentially resolved on Android devices, however our user is using a iPhone…
  • Intercept X for iOS with Alternate MDM

    We have JAMF as our MDM for IOS devices and want to keep it that way. Is there any way to work with Intercept X for IOS without using Sophos Mobile as the MDM?
  • iOS App - Einstellungen und VPN - Parameter

    Hallo zusammen, ich möchte einer App gern bei der Installation bestimmte Einstellungen mitgeben. (In meinem Fall z.B. bei der Jitsi Meet App die Server-URL für unseren Jitsi Server) Dafür gibt es ja unter Apps -> Einstellungen und VPN bearbeiten …
  • Apps werden nach enrollment heruntergeladen / Apple-ID anmelden

    Hallo, so langsam verzweifle ich, weil mir NIEMAND helfen kann. Wir nutzen Sophos Mobile on Premise, Version 9.5.2. Seitdem ich vor ein paar Wochen das APN-Zertifikat erneuert habe, kann ich nicht mehr richtig Geräte vorbereiten. Unser Vertriebler…
  • Unable to find an app with the "Add App" wizard

    Hi everyone, I was wondering why I'm unable to add an iOS app on Sophos Mobile with the "Add App/iOS-Link" under Apps/iOS. The app doesn't appear when I'm searching for it via the search in iTunes. I'm looking for Global Protect but I'm only able…
  • Renewed the APNS certificate, but didn't install it in the MDM before the expiration date. Can I install it now?

    According to Mobile Control, our APNs certificate expired on May 16, 2018. According to Apple, it was renewed on Feb 26, 2018. It looks like it was never installed in the MDM, so it shows up as having expired, so we must have lost control of our devices…
  • Setting device lock period for specific number of failed login attempts.

    Hello, We have been asked by an auditing company to make some changes to our mobile device password policy. These required changes include setting the following: If the passcode to unlock a phone/tablet is typed in wrong 5 times, the device…
  • Sophos Emails drucken

    Guten Tag, mein Chef möchte die Möglichkeit haben, Emails aus der Sophos Email App seines iPhones zu drucken. Gibt es da eine Möglichkeit? Grüße, Marita
  • Bypass Login on Apple DEP Devices (Sophos Central Mobile)

    Hi all, New to the forum, so if I'm in the wrong area or something is a miss, please let me know. Bit of backstory, i am trialling the new Sophos Central and we are looking at migrating our on premise MDM to central MDM, however i have noticed…
  • Lock down Sophos Mobile Control app

    Hi, is there away i can lock the app down on apple iOS as a user took a phone to test and removed the sophos mobile control app so it lost its manageability. Looked into restrictions etc but i cant see anything.
  • Disable 3/4G data access in Mobile Control?

    Hello Wonder how i disable access to data connection for 3 or 4G on the Sophos mobile control? We require users to use Wifi only.
  • APN Zertifikat deinstallieren / entfernen

    Hallo zusammen, wir haben seit einiger Zeit in unserem Unternehmen keine Apple Produkte mehr im Einsatz. Aktuell kommt die jährliche Meldung das die Zertifikate abgelaufen sind und erneuert werden müssen. Gibt es eine Möglichkeit die geladenen…
  • [Sophos Notification] Sophos Secure Email: New release version for Android and iOS! Android: v6.20 - iOS: v7.62.2

    Hey Community, We have released a new version for Sophos Secure Email on Android and iOS. The releases contains bug fixes only. Sophos Secure Email for Android The new version is 6.2.0. Sophos Secure Email for iOS The new version is 7.62.2 Both…
  • Apple DEP auto enrollment - iOS

    Hello! I have 8 iPads that are setup through Apple DEP. I have Sophos and Apple MDM communicating and can see the devices in Central. However, 4 of them became managed, the other 4 did not. I have had the client factory reset the device, and it…
  • Managed Wallpaper iOS not applying

    Hello, We just purchase iPad Pro with iOS 11.4 and we are trying Sophos Mobile to managed them. But when I tried to setup managed wallpaper nothing is happening, I also set the restrictions so that the users cannot change the wallpaper but they still…
  • 60 iPad Enrollment

    Hi all, Many thanks for this great community. I am new to Sophos MDM and hoping to roll it out to all ios devices in my school. We have 60 iPads that need to be enrolled. Currently they are setup with Apple configurator, new apps are pushed…
  • IOS Add device : Undefined Communication Error and Enrolment Failed

    Hi Guys, I have some problems whith Iphone & SMC. It's impossible for me to add an iPhone. After flashing the QRCode it says : "Activation failed. Undefined error" SMC server = 7.1.4 (rev 11838) IOS : 10.3.3 Here is the log file : " | 2018…
  • iOS update

    I am trying to schedule an iOS update for one of our iPads. And am getting the following error. ScheduleOSUpdateError[12008][MCMDMErrorDomain]The MDM request is invalid.Jun 1, 2018 8:07 AM The ipad is has 11.3.1 on it, and i am trying to update it…
  • -45 an MDM command could not be executed. MDM 8.1.3 In house iOs App does not install with this error, help?

    We are in a NHS environment and have couple apps we have developed in conjunction with a third party developer to be installed from our own MDM server. However when it goes to install it fails with error code -45 (an MDM command could not be executed…
  • Sophos Email App - iOS Authentication Problems

    Hello, we are using the Sophos Email App for iOS and the Sophos Central Cloud Solution. Currently we have the App Version 7.56.6 deployed. Unfortunately we've massive problems with the User authentication on the App. It seems that the App is randomly…
  • Error code -45 on package Install last iOS update

    Hello, we have the problem that the package "Install last iOS update" always fails immediately with the error message "Errorcode -45[12008][MCMDMErrorDomain]The MDM request is invalid". The requirements are fulfilled, devices are supervised, enough…
  • Issues with Activation Lock Bypass (possibly due to 8.1.3 upgrade?)

    We have successfully done Activation Lock bypasses on devices prior to 8.1.3. However it seems anytime we try now the task completely fails stating : Device not found or invalid Activation Lock bypass code.-100 Completely failed These are DEP devices…
  • Sophos Secure Workspace: New version release for Android and iOS

    Hey Community, New versions of Sophos Secure Workspace for Android and iOS have been released and are available now in their respective App Stores. The new android app version is 8.1.2592 and the new client version for iOS is 8.1.0.174 as of May 14th…
  • APN Certificate has expired

    Hi While I've been on annual leave the Apple Push Notification certificate has expired for our cloud MDM solution. I've had to create a new one and upload it to allow us to carry on issuing new devices, but now I understand I'll have to re enroll…
  • locate not possible - non-compliant error on some ios phones

    We have this issue often. Randomly phones will show up as non-compliant. It is not always the same phones and its across different versions of ios (including 11.3.1) I have proven that the location is turned on and that it is allowed for the sophos app…