Hello, I tested adding an iPhone via DEP and ABM. I add the phone via Apple configurator to ABM. I then get the phone into Sophos Central, but the process ends there as I cannot apply a profile to the phone. On the iPhone screen I see - Remote Management…

Hello Community, we have the Problem, that some (6 User have called) Android devices get off at night. This is problematic because some are on demand. We currently only have Samsung devices. Is there anybody else with this problem? Thanks…

I have a user that entered this mail passode to many times so it dispalyed a message to contact the administrator to reset the Sophos container password, which I did. Now the user has the error displayed "There is no configuration data for the app". …

Hello, we have problems to get wifi working when deploying via policy. if set manually (with settings below) it works. reasons for not working we suppose could be ca certificate and mac used to connect. we have to use private ca certificate and phone…

Is there any option to block new users form getting ip address on a local network with a sophos xg? Can users automatically being blocked and give them access manually?

Hi all. I'm new to Sophos/Sophos Mobile. Having followed the setup guides I have a problem. I have set up an Android BYOD device with a work profile. Everything seems to work fine except, when the user views the app's permissions it says that Location…

Hello, Im struggling to understand the setup, we use Sophos Central to to manage our mobile Devices.. its set up to comply with GDPR. My colleagues really love their Whatsapp.. and its a nightmare if the history gets lost. I'm now wondering if there…

Hi, Enrollment is completed and everything appears fine in the console, but the device continues to ask for the account username. I have that problem only with that device, it is a galaxy A24 with android 13

Hello, We are currently integrating new iPhone 15 models into Sophos Mobile. We do this as usual with the Device Wizard. It also makes no difference whether you integrate a new iPhone or an iPhone from a backup. Unfortunately, in none of the cases…

Hello, we're trying to set up MDM for several new Phones with Android 13. The whole management is working and has worked for years, with over 100 phones. But these new ones suddenly cause issues. 1. The installation works fine, Android Enterprise…

Hello together, We only use Android devices, I'm only referring to Android here: We have created an app group in Sophos Central. This app group we have included in the guidelines in the app protection so that these are occupied by a pin and are accessible…

We are trying to do an email account push to all devices to setup everyone iDevice with their new O365 email account. Anyone completed this task? Things are not working for us!

Good day, I enroll iOS devices like iPhones and iPads using Apple Configurator, and sometimes the enrollment is automated through Apple Business Manager along with the seller ID. I'm interested in creating a task bundle to uninstall certain default…

Good morning, one of the managed iPhones should be used on a brand new Tesla model Y. I connected it to car system, phone calls work, but contacts do not sync with the car. Not the whole book, not the starred contacts. The weird thing is if one…

Hello, we use Wifi Enterprise with Security type EAP/PEAP. The configuration is working in the past but now the Wifi not connect after the enrollment of the device. This error only occurs on Android 13 devices for about 3 weeks. Has anything changed…

Hi everyone, I'm having a few issues with our Sophos Central setup. We have a mix of Windows, Mac, and Linux computers, as well as iOS and Android devices. We recently started setting up Sophos EAS and got it working with Android devices. The Android…

Hello, iam currently running tests for migrating my company's mobile devices from the on-premises Sophos mobile to the cloud version since the former is retired now. I've stumbled into a configuration which does not seem to work in the cloud version…

Hello guys, enrolled a demo-ipad for our customer. Now I can't change the name of the device in Sophos Mobile. Isn't it possible in Sophos Mobile?

Hello Everyone, Has anyone implemented mobile device manager via Intune / Sophos Mobile? We want to manage IOS devices via intune where if the user leaves the org we could wipe the device.

We are running an Android Work profile deployment on a bunch of android devices from different manufacturers and are running into the issue where users cannot access their camera or gallery from apps within their work profile (such as emails in Outlook…

We want to enroll a large number of Android RF warehouse scanners. Normally the supplier creates an images to set up all other devices. In our situation the device needs to enroll in Enteprise mode first from the factory defaults. Is this possible to…

Hi Team, can we enroll multiple android devices with one user account. By using same user name and password as i tested already it is working fine. Now my question, is this Ok to go with this approach OR we should have separate users for each device…

Hello, we switched to Sophos Mobile Central in the last week, Unfortunately, our iOS devices are not synchronized for the 6 hours configured in the compliance policy. However, the automatic background update for Sophos Control is active on the iOS devices…

Hi, We have been using the Locate Device for a while and its been good to us. Locating device not failing with Samsung Xcover 4 and Samsung A52/A53. However, with Samsung A03, A13 and 14 - we are getting locate failed error for some reason. …

Hello, we were using sophos mdm onprem recently + exchange hybrid enviroment. Now we wanna migrate to sophos central mobile. I wonder if you can still setup both EXO and EXonPrem. What do I need to take care off to get a connection to onprem mailboxes…