• IOS device enrollment Error

    Hello, I have an issue with the iOS User Enrollment for user owned devices, used for corporate purposes. The devices are marked as not compliant with the message "No screen lock set", even with multiple security features in place. When I enroll…
  • Guidance for iPad Deployment Method

    Hi all, looking for some guidance on how to deploy Sophos MDM for some iPads. The situation I have is the client organisation has Sophos MDM and is joined to their Apple Business Manager. They have purchased some iPads from a 3rd party, so they are…
  • Sophos Secure E-Mail

    Hello everyone, when i try to configure Sophos Secure Mail on iOS, the app displays "The app did not recived an Sohpos-Container-Policy.". Is it possible to resolve the problem and how? Thanks for your help!
  • Android Enterprise multiple Mailboxes

    We are in the process of switching our devices from managed to Android Enterprise. We do not seem to be able to add more then one mailbox to the device. Is this a Sophos Mobile or an Android Enterprise limitation?
  • Webex Meetings iOS Requiring Password to Install

    Hello, After extensive troubleshooting/testing, it seems like we are having a problem installing the Webex meetings app. The device is fully controlled. Other apps install remotely or through the Sophos control app without issue. For some reason,…
  • EAS Proxy PowerShell mode - unable to connect to Exchange 2019 / for unmanaged devices

    Hi Together, to deny access to unmanaged devices we need to change the EAS proxy to Powershell. This article describes how to setup: Set up email access control through PowerShell - Sophos Mobile There are only a few steps to connect. The EAS Proxy…
  • Android Enrollement with work profile - unable to finalize process

    Hello to the community, I'am trying to enroll an Android Device with the Work Profile Task Bundle. All is well configure (policies, tasks bundle, self portal, etc). I've already enrolled Android devices as Corporate Full Device. Everyhthing is OK…
  • SOPHOS Mobile Control in SOPHOS Central - Edit Phone Name

    Hi All, Just working through the SOPHOS Mobile 9.7 in SOPHOS Central. I have imported my devices via 'csv' and have begun enrolling them. I have noticed that when I go into a device and select edit the name field is the only filed I want to edit and…
  • Android Enterprise; Managed Google Play Apps show as not approved + Policy never applies

    Currently deploying Android Enterprise to a single managed Workspace user (shared across 6 devices) in a child OU with third party integration enabled and pretty much everything the initial setup guide requires. (Enabling Admin SDK and Google Play EMM…
  • Resetting iOS Device Password Remotely

    Good Evening, We're planning on using Sophos Mobile with one of our clients and were looking at locking/resetting the passwords on remote devices. Reviewing the following documents below: https://docs.sophos.com/esg/smc/8-0/ssp/en-us/webhelp…
  • Setup Communication Error with Android Phones with Intercept X

    Hi There, Running into an issue with Sophos Intercept X on Mobile, specifically for android - where attempting to enrol the device with our organisation it gives an undefined error. Simply stating that there has been a communication error with no further…
  • Error when Default Browser is set as Sophos Int. X Sophos Intercept X for Mobile Android

    The latest Android update, Android 13 Kernal 4.19.113-25305888 seems to nonlonger recognize Sophos as a default browser. My Sophos Intercept X version is 9.7.3524. I can set Android to Sophos Intercept X and ensure that Sophos is set to open Google Chrome…
  • Man in the middle attack detected on IOs device (IPhone 8)

    Hi Sophos Community, In the last week I have been getting some "Man in the middle attack" notifications from my devices marked as "High Alert" I've received four and all have similarities in behaviour: All devices are IPhone 8 or IPhone 8 Plus…
  • Sophos Mobil: Iphone - enforce Format "Most Compatible"

    Hi Sophos Community, I hope I'm at the right place with my Problem. it is very annoying if some of our IPhone-end-users are changing the video and picture format from "Most Compatible" to "High Efficiency". Especially if they want to work with these pictures…
  • Sophos Intercept X for Mobile (Android )- question about scan engine

    Hello. Thank You for Sophos Intercept X form Mobile. Does the antivirus check the installed plugins during the scan? in such applications (for example) as FireFox, Acode.
  • Sophos Intercept X for Mobile (Android )- question about privacy

    Hello. Thank You for Sophos Intercept X for Mobile. Are Sophos information security policies certified to ISO 27001 and SOC2 Type2 standards (or similar) ?
  • Move Phone App from private space to work space in Enterprise

    Hi, is it possible to move the Phone App(pre installed) to move to the work space in enterprise mode? I didn´t find anything regarding this on the web.
  • Outlook configuration as default email app

    Hi, I'm setting up as a test with FULL Device policies a smartphone. The thing is when I add email policies to the device, it automatically installs GMAIL as default email app. Is there anyway to change that? By that I mean for eg: set Outlook or…
  • Android Linked personal and work apps - calendar app linking disabled

    On a Pixel6 with android 13 its not possible to enable app linking for calendar. "Dissabled from administrator" How can I enable this function on sophos mobile for android enterprise? Calender app is enable in business app store and installed. There…
  • Automatic install all avalible apps when setting up enterprise mode?

    Bassicly just the title. I´ll answer asap if I can, if there are any questions.. thanks for any help
  • Sophos Mobile - VPP - Custom Apps

    Hi Together, first of all some Basic Information: MDM-Server: Server-Version: 9.7.3 [ Migration to Central ongoing... ;-) ] AppleBusinessManager: about 50 Apps from the App-Store - NOW NEW 1 App in the "Custom Apps" Apple-VPP & Sophos Mobile VPP…
  • iOS App assignment

    Hello, How can i assign an iOS App to a device persistent, even the device gets unenrolled?
  • Switch between accounts in Android Play Store

    Good day, Is it possible to switch between two Gmail-Accounts in the Play Store please? The devices I am talking about are enrolled as full so it is not a container. The devices have an account that is added automatically after enrolling using …
  • Can't Unenroll mobile device after trail is expired

    According to this page https://docs.sophos.com/central/Mobile/help/en-us/AdminHelp/EnrollDevices/Unenroll/index.html in order to unenroll a device i need to: On the menu sidebar, under MANAGE , click Devices . Select the Android Enterprise work…
  • Link Checker - Chrome - Android

    After the latest Android update...13 Getting error "The Browser you selected isn't available. Please update the Link Checker configuration in Sophos Intercept X for Mobile" I have chosen Chrome,