Hello all, we have Samsung Galaxy A54. A lot of Samsung apps are missing and can not be installed even if they are approved on the Entreprise Google Play. Apps concerned are : Gallery, Galaxy Store, Bixby... Some Google apps could be concerned too.…

I have many tablets and want to deploy on it a corporative wallpaper on remote with sophos mobile, but i cant find the way. Already check many articles but nothing on the point, for IOS i found something for wallpapers on Sophos mobile but for Android…

After syncing Sophos MDM with ABM to pull a newly onboarded device into Sophos, the task bundle that is in the DEP profile we assign stays on Not Started in the task list and never changes. We have to go to the device and transfer the task bundle which…

Hi guys, any idea howto add a bookmark on an iPhone homescreen with Sophos Mobile?

Hi there I'm trying to synchronize a Windows laptop with Sophos to manage it but when I go to install the package they send you via Gmail it gives me an error and won't let me. I attach an image so you can see the error My Windows version is this Win…

The standard setting of 1m until the display goes out is too short. So I created a password policy that sets the maximum idle time before password prompt to 10 min. The device is connected and synchronised but it is still not possible to set the screen…

Dear Community, we are using Apple User Enrollment for iOS. The users want to update the Outlook App enrolled with Apple User Enrollment. But they cannot. Any ideas? How are App Updates pushed with this enrollment type? // English: This functions…

Hi there, we see a strange behaviour on our Android smartphones using work profiles: I take a photo on the phone photo is stored in my private area I open my gallery app in my private area I pick the photo and share it with my Gmail app in…

Hello - One of our users has a Samsung Galaxy S22 Ultra and often has trouble with email that just stops working. We use the work profile on the phone, and have Office 365 (though it did this occasionally before we went O365). For some reason typically…

Hello, It seems that google play is encountering some problem installing "Sophos Intercept X on Android" on my SmarthPhone. Could it be that my phone does not meet the Sophos installation requirements? The characteristics of my Smartphone…

I have to renew the Apple APN in the future and tried to do this to day. When I upload the downloaded apple.csr from Sophos Mobile I receive the error Invalid Certificate Signing Reguest: Is this a known issue at the moment? Fred

Hi all, looking for some guidance on how to deploy Sophos MDM for some iPads. The situation I have is the client organisation has Sophos MDM and is joined to their Apple Business Manager. They have purchased some iPads from a 3rd party, so they are…

I have applied a policy with app control (whatsapp denied). Later, I changed the policy to approve WhatsApp, but Sophos mobile control continues blocking the application. In short, once the app control policy is applied, there is no way to deactivate…

Among other Sophos products, I've been using the Android app since it was known as Sophos Mobile Security. When I wanted to install it on a new tablet, however, I found that it's not available for this device (a 4th Gen Lenovo Tab M8 which arrived with…

Hello, we had previously activated the developer option, unfortunately I can no longer find it. Does this depend on Android Enterprise? Can this be activated somehow? Thanks.

Hi all. I'm new to Sophos/Sophos Mobile. Having followed the setup guides I have a problem. I have set up an Android BYOD device with a work profile. Everything seems to work fine except, when the user views the app's permissions it says that Location…

We can push the Zebra Enterprise Browser app to the Android device with a task bundle. Is it also possible to push a new config file and the path with a task bundle? TIA, Fred

"You can enroll Android Enterprise fully managed devices without assigning a user, to use them as kiosk-style, dedicated, or shared devices. Here you configure the QR code that you must scan during device setup to enroll a user-less device with Sophos…

Hello, I tested adding an iPhone via DEP and ABM. I add the phone via Apple configurator to ABM. I then get the phone into Sophos Central, but the process ends there as I cannot apply a profile to the phone. On the iPhone screen I see - Remote Management…

Hello Community, we have the Problem, that some (6 User have called) Android devices get off at night. This is problematic because some are on demand. We currently only have Samsung devices. Is there anybody else with this problem? Thanks…

I have a user that entered this mail passode to many times so it dispalyed a message to contact the administrator to reset the Sophos container password, which I did. Now the user has the error displayed "There is no configuration data for the app". …

Is there any option to block new users form getting ip address on a local network with a sophos xg? Can users automatically being blocked and give them access manually?

Hello, we have problems to get wifi working when deploying via policy. if set manually (with settings below) it works. reasons for not working we suppose could be ca certificate and mac used to connect. we have to use private ca certificate and phone…

Hello, Im struggling to understand the setup, we use Sophos Central to to manage our mobile Devices.. its set up to comply with GDPR. My colleagues really love their Whatsapp.. and its a nightmare if the history gets lost. I'm now wondering if there…

We moved to the cloud with Sophos Mobile Control. (Sophos Central Mobile) We migrated all devices. After we shut down the old server, the synchronization no longer worked correctly. The migration checklist states that you have to leave the old server…