• Sophos Mobile Control Devices don't register

    Hello Together, i have the issue that i cant register new Devices to Sophos Mobile Controle. I can register the Phone via LDAP and No LDAP and the Device show up on the Device List. The only change today was that i renew the APNs. Example: …

  • Restrict iOS update to certain version on all devices

    Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …

  • Managed Wallpaper iOS not applying

    Hello, We just purchase iPad Pro with iOS 11.4 and we are trying Sophos Mobile to managed them. But when I tried to setup managed wallpaper nothing is happening, I also set the restrictions so that the users cannot change the wallpaper but they still…

  • Error code -45 on package Install last iOS update

    Hello, we have the problem that the package "Install last iOS update" always fails immediately with the error message "Errorcode -45[12008][MCMDMErrorDomain]The MDM request is invalid". The requirements are fulfilled, devices are supervised, enough…

  • Setting two different background pictures?

    Hello, i'm trying to set two different background pictures. One for home- and one for lockscreen. In profiles i can only set one picture in the "Background"-Settings and a second configuration for Background is not available. Two pictures can't be…

  • Provisions Profile install

    we have an app created via our apple developers account, the app was originally created and had the provisioning certificate embedded into the app. The certificate is due to expire and will be renewed in 2 days, i have never pushed out a provisioning…

  • App Update with "Sophos Mobile Control Store" - iOS

    Hello, i installed an app with the "Sophos Mobile Control Store" from my Server (iTunes-Link), after a few days an update is avavible for the app. Can i app updates without the Apple AppStore? Can the "Sophos Mobile Control Store" install updates…

  • APN certs

    Hi, we have 3 APN certificates on our SMC, however they were created using a personal Apple ID. We would like to change this to a corporate Apple ID but if we create new certificates on this ID will it cause problems with the existing devices? Or…

  • Silent App installation

    Hello How can do a silent installation? Android: The user must click on a Field in the top area of the Smartphone. Then you get a redirect to the PlayStore and must click "install" in the PlayStore App. iOS: The user get a Message with "Sign in…
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