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Can't remove Google account

Hi,

I have question about how to remove Google account on Sophos Mobile Control enrolled devices. When i go to accounts (Device Settings) and try to remove Google account I get an error message somethig like this "Administrator do not allow to do this change".

Sophos Mobile Control server version 7.1.5

Android OS 5.0 and newer

Thanks for help.

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0 Haridoss Sreenivasan over 6 years ago

Hi Mantas,

You have an option to restrict the user from removing the Google account. Please refer to the article Configurations for Android device profiles and check the topic Restrictions configuration (Android device profile). Please ensure you edit/create the profile or policy with the Allow removal of the Google account checked. Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 6 years ago

Hi Mantas,

You have an option to restrict the user from removing the Google account. Please refer to the article Configurations for Android device profiles and check the topic Restrictions configuration (Android device profile). Please ensure you edit/create the profile or policy with the Allow removal of the Google account checked. Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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