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Your device might be at a risk - how to diasable message?

g w

Hello,

I use Sophos Mobile Security. Every few hours Sophos reports 'your device might be at a risk' in the message-bar of my android because my phone is rooted. I did this intentionally and don't want to change it. I need root for flightmode and other things.

How can I disable this message without desiabling everey new message like virusreport etc.?

Thanks for help.

 

Regards

gw



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  • 0

    Hi  

    Unfortunately, we do not have an option to disable this alert. As the rooted devices are not safer (not recommended) and Sophos Mobile Security is a security product it would keep throwing the Alert as the device is really at risk. 

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Hello,

    My phone is not rooted.

    I don't understand why I shall get every couple of days, then every couple of hours, a notification because Sophos has no access to internet to update its virus database.

    If I don't access to internet, there is no risk I get something Sophos is supposed to protect me !

    With the previous releases, there was not this bad behavior.

    Please, allow user not to raise this notification while no Internet access is active.

    If you do not allow user for that, I guess I will be obliged to forbid Sophos to raise any notifications.

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  • 0 in reply to Haridoss Sreenivasan

    Hello,

    My phone is not rooted.

    I don't understand why I shall get every couple of days, then every couple of hours, a notification because Sophos has no access to internet to update its virus database.

    If I don't access to internet, there is no risk I get something Sophos is supposed to protect me !

    With the previous releases, there was not this bad behavior.

    Please, allow user not to raise this notification while no Internet access is active.

    If you do not allow user for that, I guess I will be obliged to forbid Sophos to raise any notifications.

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