SMC App Sync

Question

Hello! 
 Our company iPhones are reported to us by the system if they don't synchronize with the server since 4 weeks. We can't ask every user to start the SMC app once a month and then trigger the sync manually. The SMC app can trigger this automatically, but the background update must be activated and the App must be opened in the taskswitcher. Is there a way to start the SMC app automatically in the background? If a user restarts his mobile phone, the SMC app is closed and they can no longer synchronize itself. Is there a solution for this? How did you solve the problem?

Haridoss Sreenivasan · Answer

Hi Andreas, 
 The SMC app is supposed to sync every 24 hours. But indeed, it can happen that the SMC app gets closed on an iOS device and therefore can no longer sync. There is no way to enforce the iOS device to keep it running under very circumstances. But fortunately, iOS has a built-in MDM client which synchronizes every 24 hours with its configured MDM solution which is, in this case, Sophos Mobile. This way we can ensure that iOS devices stay in sync.

Haridoss Sreenivasan · Answer

Hi Andreas, 
 Please do make sure that the Background App Refresh is enabled on the iOS device so that you do not have to manually open the SMC app. To do so open " Settings | General | Background App Refresh on the iOS device. Enable the feature and allow the " Control app to use it. 
 Note: This cannot be defined by Sophos Mobile Control. The device owner can activate and deactivate it anytime 
 Please refer to the article Requirements for the Sophos Mobile Control iOS app to support automatic sync and locate . Let me know if this helps resolve your query.