App Protection - Kennwort vergessen

Looks like I have the same problems.

I think it's better and easier for you to explain them to you, Mr. Sreenivasan

in English.

You may put this reply to another or a new thread – pls. send me in this case the link.

I have installed Sophos Mobile Security and Sophos Security & Antivirus Guard on my Alcatel.

When I bought last Tuesday a brand-new Xiaomi Mi A1 I enabled the rear fingerprint sensor  

and choose a password (PIN) for screen lock.

Then I transferred the apps incl. the above mentioned Sophos

from Alcatel to Xiaomi Mi A1

After I upgraded the Xiaomi  to Android Oreo (8.0) the device had first problems

with my regular PIN  but then, after restart, accepted it.

In the late evening I activated the alarm clock , activated flight mode and in the settings

 I enabled the screen saver CLOCK.

Next morning the alarm worked but - my regular PIN is no more accepted!

I still had no SIM and no SD card in the device.

So the actual status of the Xiaomi Mi A1 is

Sophos Mobile Security Version: 7.2.2526
Android version : see above
Device brand and model name : see above

Language of  device : German

It is a stand-alone device ?

After starting the phone again

I got the following messages:

“Gib deine PIN ein, um Android zu starten"
i.e Enter your PIN to start Android

When I entered my regular PIN I tried and got again and again the message 
"Falsche PIN" = Wrong PIN

followed by the warning
“Achtung: Sollten die nächsten x VERSUCHE, das Gerät zu entsperren, fehlschlagen, 
werden die Gerätedaten gelöscht”
i.e. ATTENTION: SHOULD DO THE NEXT x ATTEMPTS TO UNLOCK THE DEVICE
 FAIL THE DEVICE DATA WILL BE DELETED "
  
  • I have to know nowif these  messages are from the Sophos App
 (device encryption? Is the regular password in this case overwritten by the Sophos app?) 
and if the phone will then be resetted to the factory settings.

Is there something like a cheat code, workaround or another possibility to  resolve the problems?

Thank you in advance for assistance 

Best regards

Hans 

Looks like I have the same problems.

I think it's better and easier for you to explain them to you, Mr. Sreenivasan

in English.

You may put this reply to another or a new thread – pls. send me in this case the link.

I have installed Sophos Mobile Security and Sophos Security & Antivirus Guard on my Alcatel.

When I bought last Tuesday a brand-new Xiaomi Mi A1 I enabled the rear fingerprint sensor  

and choose a password (PIN) for screen lock.

Then I transferred the apps incl. the above mentioned Sophos

from Alcatel to Xiaomi Mi A1

After I upgraded the Xiaomi  to Android Oreo (8.0) the device had first problems

with my regular PIN  but then, after restart, accepted it.

In the late evening I activated the alarm clock , activated flight mode and in the settings

 I enabled the screen saver CLOCK.

Next morning the alarm worked but - my regular PIN is no more accepted!

I still had no SIM and no SD card in the device.

So the actual status of the Xiaomi Mi A1 is

Sophos Mobile Security Version: 7.2.2526
Android version : see above
Device brand and model name : see above

Language of  device : German

It is a stand-alone device ?

After starting the phone again

I got the following messages:

“Gib deine PIN ein, um Android zu starten"
i.e Enter your PIN to start Android

When I entered my regular PIN I tried and got again and again the message 
"Falsche PIN" = Wrong PIN

followed by the warning
“Achtung: Sollten die nächsten x VERSUCHE, das Gerät zu entsperren, fehlschlagen, 
werden die Gerätedaten gelöscht”
i.e. ATTENTION: SHOULD DO THE NEXT x ATTEMPTS TO UNLOCK THE DEVICE
 FAIL THE DEVICE DATA WILL BE DELETED "
  
  • I have to know nowif these  messages are from the Sophos App
 (device encryption? Is the regular password in this case overwritten by the Sophos app?) 
and if the phone will then be resetted to the factory settings.

Is there something like a cheat code, workaround or another possibility to  resolve the problems?

Thank you in advance for assistance 

Best regards

Hans