Sophos Mobile Security Version: ? (how to look it up?)
Android version : I don´t know app protection does not allow me to enter my mobile phone settings
Device brand and model name : Sony Xperia Z5 Compact
Current language of device : German
Bug Description :
1. App protection does not accept my password anymore.
2. It accepted this password earlier. I have not changed my app protection password.
3. Possible cause for the problem: I recently increased the app protection grace period from 5 to 15 min. Supposedly, since then my password is not accepted anymore by app protection.
4. I cannot turn off app protection since app protection password request opens when I want to enter the app protection menu . I cannot deinstall sophos since app protection password request opens when I want to enter the general mobile phone´s settings (even when I try to turn sophos off first via the mobile phone´s task manager).
Question: How can I deal with this problem? Is it possible to used the Loss & Theft function to deactivate app protection or sophos in general? Help would be very much appreciated. Unfortunately I have lots of family photos and important messages on the phone, so I don want to set it back to factory settings.
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