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Secure E-Mail - Export contacts to device

ChristopherKoester

After updating one contact in exchange mailbox all contacts on android device are lost,
taking extreme long time until the contacts show up again.
No status message appears, I was already starting to uninstall app when I found that the contacts appear again.
This happens everytime I update contact information.

Is this a known issue? Running Android 6.01 and Sophos Secure Email v3.6.3



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  • 0

    Hello

    We have the same Problem in my company. We sync all day contacts from a ERP System to Exchange and then to the users Contacts folder. When we use the export functions from the secure mail app the contacts not full synced and the most time there are various number of synced contacts. It can be at a time you have all the 6000-6500 contacts . A hour later you have only 1500,1000,599 or various number of contacts. And this is all the time. We have stopped using the mail app because when this not work then its useless for the workers then they need the contact on their phone. I hope it give a update to fix this problem.  The most of the mobile device we test the app are android 6.0.1 and the secure mail app is up to date.

    Greetz

  • 0 in reply to StephanBroder

    Hello SMC,

    we have the same problem over here. I can duplicate the problem. Everytime I make a new contact in the secure mail app.

    (I think smc tries to sync it to the local contacts and) I loose all my contacts in the default android "contact app" and "phone app" for a brief while, sometimes longer than other times.

    In the default android phone app:
    - I loose my favorite contacts
    - my dial history
    - and all contacts

    In the defauft android contacts app:
    - I loose my favorites
    - I loose my contacts

    It takes a while for the contacts to restore, and users are flipping out by this, causing me to deinstall it for a couple of users.


    Motorola Moto G generation4
    Android 6.0.1
    Sophos Secure Email v3.9.4 

Reply
  • 0 in reply to StephanBroder

    Hello SMC,

    we have the same problem over here. I can duplicate the problem. Everytime I make a new contact in the secure mail app.

    (I think smc tries to sync it to the local contacts and) I loose all my contacts in the default android "contact app" and "phone app" for a brief while, sometimes longer than other times.

    In the default android phone app:
    - I loose my favorite contacts
    - my dial history
    - and all contacts

    In the defauft android contacts app:
    - I loose my favorites
    - I loose my contacts

    It takes a while for the contacts to restore, and users are flipping out by this, causing me to deinstall it for a couple of users.


    Motorola Moto G generation4
    Android 6.0.1
    Sophos Secure Email v3.9.4 

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