Hello,
I tested adding an iPhone via DEP and ABM. I add the phone via Apple configurator to ABM. I then get the phone into Sophos Central, but the process ends there as I cannot apply a profile to the phone. On the iPhone screen I see - Remote Management - Time out. In Sophos Central on the iPhone I see - Assigned.
Thank you
Thank you for reaching out to the community forum.
May we know the OS version of the device/s you're trying to add? was this experience only to the OS version or any of the devices you're trying to register?
hello thank you for your reply, we have checked this with our internal team, and they suspect this might be a network-related issue. You may refer to this article to check the connectivity on your side further. https://support.apple.com/en-gb/HT210060
Also, if there's no problem on the network end, perhaps there's something wrong with the DEP profile stored on the Apple backend. You may try modifying the profile and re-upload, which might resolve the possible problem on the DEP profile.
hello thank you for your reply, we have checked this with our internal team, and they suspect this might be a network-related issue. You may refer to this article to check the connectivity on your side further. https://support.apple.com/en-gb/HT210060
Also, if there's no problem on the network end, perhaps there's something wrong with the DEP profile stored on the Apple backend. You may try modifying the profile and re-upload, which might resolve the possible problem on the DEP profile.
