Wifi Enterprise (EAP/PEAP) not working with Android 13

Hi ck-r ,

Thank you for reaching out to the Sophos Community Forum.

This might be related to the issue previously raised to our Development Team, wherein customers can't set up Wi-Fi configurations for new Android 13 phones with the latest Android patch installed.

Can you please check and let me know if it works when you manually enter the configuration?

Hi,

Thank you for your answer.

I've tried to add the Wi-Fi configuration manually. It works.

Before that, I had to install the Root-CA certificate to use for Wi-Fi manually in Android.

After I entered all the other settings manually, the connection was established.

Hi ck-r ,

Thanks for getting back to me. It does appear to be the same issue. Our Development Team is currently looking into this. I will follow up on this thread as soon as we have an update.

Hi Gladys ,

is there an update?

The Oktober 1st, 2023 Update is installed, but the Problem is still.

This issue is resolved in version 9.7.102XXX and later of the SMC app. Allow me some time to inquire internally about the expected release date for this version and I will update you here.

Update: The new SMC client will roll out to customers on Monday, November 6th.

Hi,

now we have the Version 9.7.10218, but the problem still exists.

We do have TLS, but it should be the same?

If you are continuing to experience this issue, I'd suggest opening a support case with our team from the Sophos Support Portal. 

You can also get immediate assistance by calling your regional support phone number listed on the following page.
- Contact us

Hi,

the problem still exists in our company with Version 9.7.10218, too.

Hi,

the problem still exists in our company with Version 9.7.10218, too.

Hi ck-r ,

it was the combination of the version 9.7.10218 and the domain suffix match of the certificate, by us.

We have TLS, but the android requirements are changed. At least I found something there. https://www.androidenterprise.community/t5/community-feedback/recent-android-change-regarding-wifi-configuration/td-p/359

Sophos support also pointed out the domain suffix name again. https://doc.sophos.com/central/Mobile/help/en-us/AdminHelp/Policies/AndroidEnterpriseDevice/WiFi/index.html

We had to fill the domain suffix match in the SCEP- and Wifi-Profile and with the version 9.7.10218 works all again.

Hi,

thanks for your answer.

It works too after insert the Domain suffix match.