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SMC: search for phone number

Andreas Siebert

A while ago we migrated from  SMC on prem to central. Still the search for the phone number seems not to be possible, is this right? Or am I missing a way to search for the phone number?

If not, that would be a feature request, since it seems quite strange for a mobile device management not to be able to search for the phone number, the one data, that can identify a phone and every users knows what I am talking about.

Please, please, please enable to search for the phone number.

BTW: Quite a lot of our devices (especially Samsung Galaxy S10e) do not show the IMEI within the Internal properties, so we cannot searh for the IMEI in these cases as well. Does anyone have an idea, why SMC is not capable of getting he IMEI?



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  • 0

    Hi Andreas,

    Thanks for reaching out to the Sophos Community Forum. 

    I've gone into your account within the Sophos Support Portal to associate this feature request with your account.

    If others on the forum are interested in this feature, I suggest following up on this thread to let me know. You can also contact Sophos Support directly and reference "MOBEP-I-55". 

    Regarding the IMEI value not being present under Device Properties, do you know what management mode those devices are enrolled in? Is this "Full Device" or "Work Profile"? 
    I do see the IMEI on all devices enrolled under "Full Device", but this does not show up under "Work Profile". I'd suggest performing a sync from the affected device to see if this updates.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Hi Andreas,

    Thanks for reaching out to the Sophos Community Forum. 

    I've gone into your account within the Sophos Support Portal to associate this feature request with your account.

    If others on the forum are interested in this feature, I suggest following up on this thread to let me know. You can also contact Sophos Support directly and reference "MOBEP-I-55". 

    Regarding the IMEI value not being present under Device Properties, do you know what management mode those devices are enrolled in? Is this "Full Device" or "Work Profile"? 
    I do see the IMEI on all devices enrolled under "Full Device", but this does not show up under "Work Profile". I'd suggest performing a sync from the affected device to see if this updates.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0 in reply to Qoosh

    Hi Kushal,

    sorry for the late answer. As far as I know (and as it concers us actually) only devices in "Work Profile" mode are affect, that is correct, it furthermore seems only Samsung Galaxy S10e (SM-G970F, SM-G970U and SM-G970U1) are affected. The devices itself shows the correct IMEI unter "Setting > About Phone" as expected.

    Andreas.

  • 0 in reply to Andreas Siebert

    If the issue is specific to a couple of device models, I'd suggest raising a support case with our team through the Support Portal so our team can look further into this. 

    If possible, I'd suggest enrolling these devices via Full Device Management to see if the end result differs. If the results remain the same, this may be an issue specific to Android Enterprise, which would require support from Google directly. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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