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Intercept X For Mobile Scan Issues


Hey Community,

For 3 days Intercept X For Mobile did not scan my device. The last scan logs show were 2/15/2023 @ 12:pm, it did not scan again until 2/18/2023. I've never had this issue before and the scan is set up for daily. I don't understand why this happened. If someone could please enlighten me it would be appreciated.

My device:

Galaxy S22 Ultra/ Android 13

Thank you in advance for your time.

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Parents Reply
  • FormerMember
    0 FormerMember in reply to Gladys

    Hi Gladys, thank you for replying.

    Version: 9.7.3542

    No recent updates.

    I've attempted to send log files but

    unfortunately, sophos isnt automatically inserting the receipient address so I dont know where to send logs.

    Thank you

    There has't been any updates