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since a couple of weeks ago, I'm experiencing a very annoying issue on all managed (no Android work profile, complete management) Android phones.
They reboot with no apparent reason at least once a week, causing colleagues not be reachable until they input PIN to start the device.
Sophos MDM manages Samsung A52s, A53s, xCover and Galaxy S21+, all of them are affected by this problem.
Any known solution?
Hello Frank, hello Glenn
same issue here .. Samsung S10, S21, Google Pixel 7 Pro, Fairphone 4 -> Android 12 and 13. Random reboots, no dashboard messages und no auto reboot/restart configured.
I too am having the same issue. We have a range of Android phones some of which restart multiple times a day even during calls. The only change I've made to policy was to uninstall/block Tik Tok. I'm currently waiting for two devices to email me the log files so I can go through them. Will upload here once I have them.
Do you know if this issue is specific to devices enrolled/managed by Sophos, or does this issue also occur on stand-alone devices?
Are these devices enrolled under "Full Device" management as well?