Discussions Android smartphones reboot few times a week, no updates

Sophos Mobile requires membership for participation - click to join

Thread Info

State Not Answered
+2 person also asked this people also asked this
Locked Locked
Replies 17 replies
Subscribers 18 subscribers
Views 13459 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Android smartphones reboot few times a week, no updates

FranKieSixx over 1 year ago

Good morning,

since a couple of weeks ago, I'm experiencing a very annoying issue on all managed (no Android work profile, complete management) Android phones.

They reboot with no apparent reason at least once a week, causing colleagues not be reachable until they input PIN to start the device.

Sophos MDM manages Samsung A52s, A53s, xCover and Galaxy S21+, all of them are affected by this problem.

Any known solution?

This thread was automatically locked due to age.

Parents

0 Gerd Merkel over 1 year ago

Hello Frank, hello Glenn

same issue here .. Samsung S10, S21, Google Pixel 7 Pro, Fairphone 4 -> Android 12 and 13. Random reboots, no dashboard messages und no auto reboot/restart configured.
Cancel
Vote Up 0 Vote Down

Cancel
0 Zack Polston over 1 year ago in reply to Gerd Merkel

I too am having the same issue. We have a range of Android phones some of which restart multiple times a day even during calls. The only change I've made to policy was to uninstall/block Tik Tok. I'm currently waiting for two devices to email me the log files so I can go through them. Will upload here once I have them.
Cancel
Vote Up 0 Vote Down

Cancel
0 Qoosh over 1 year ago in reply to Zack Polston

Do you know if this issue is specific to devices enrolled/managed by Sophos, or does this issue also occur on stand-alone devices?

Are these devices enrolled under "Full Device" management as well?

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Qoosh over 1 year ago in reply to Zack Polston

Do you know if this issue is specific to devices enrolled/managed by Sophos, or does this issue also occur on stand-alone devices?

Are these devices enrolled under "Full Device" management as well?

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data