Hi There,
Running into an issue with Sophos Intercept X on Mobile, specifically for android - where attempting to enrol the device with our organisation it gives an undefined error. Simply stating that there has been a communication error with no further suggested actions or error codes.
Not seeing this issue with Apple (iOS) devices, where they are registering with no issues.
Hi Cindy Norwood ,
Are you enrolling a full device or a work profile? Can you also confirm how you're trying to enroll the devices? Kindly try the following steps and let me know how it goes.
1. Create a policy and task bundle prior to the enrollment (Full device or work profile).
2. Download the Sophos Mobile Control on the device for Work Profile enrollment and Factory Reset for Full Device Enrollment.
3. Enter the required details on the Enrollment wizard and Scan the QR Code.
Hi Cindy Norwood ,
Are you enrolling a full device or a work profile? Can you also confirm how you're trying to enroll the devices? Kindly try the following steps and let me know how it goes.
1. Create a policy and task bundle prior to the enrollment (Full device or work profile).
2. Download the Sophos Mobile Control on the device for Work Profile enrollment and Factory Reset for Full Device Enrollment.
3. Enter the required details on the Enrollment wizard and Scan the QR Code.
